Opening For Scheduling - TL
Cognizant · Coimbatore · onsite · Posted 65d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Create a shift roster or schedule shells per line of business based on call patterns.
- Review and monitor staffing requirement daily, weekly, monthly.
- Identify leakage patterns and propose solutions.
- Create and administer entitlement planning that are aligned to HR and business processes.
- Ensure scheduling accuracy.
- Provide ideas and support process automation.
- Attend management meetings, as required.
- Other assigned tasks as required by the business
- At least 2-5 years of experience in Scheduleing and Forecasting
- Expericnes in WFM tools ( Verint /Calabrio/ IEX / Genesys )
- At least 2 year of experience is people management
- Experience in working in WFM and/or in the BPO/Contact Center Industry and can demonstrate understanding of applicable performance metrics and data
- Knowledge in MS Office, Looker Studio, Google Spreadsheet
Sourced from naukri
Skills
Capacity PlanningWorkforce ManagementWFMrosteringreal time analysisrtaRTMshrinkageSchedulingoperations
About Cognizant
Cognizant
IT Services & Consulting
241.5k+
employees
1994
32 years old
Teaneck. New Jersey.
United States (USA)
About
A leader in IT services, providing insights that empower businesses to anticipate customer needs and adapt in a dynamic environment.
Industries
IT Services & ConsultingConsulting
Employee ratings
61,441 reviews
3.7/ 5
Culture
3.5
Career growth
2.9
Work-life
3.6
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