Opening For MIS- Team Manager

Role Overview

The Business Analyst / Senior Business Analyst will support the Ops Excellence team by driving structured reporting, operational analysis, stakeholder coordination, and governance activities for business process operations. This role requires strong analytical skills, disciplined execution, and the ability to translate data into clear, actionable insights for service delivery teams, support functions, clients, and leadership.

Key Responsibilities

Operational Reporting and Analysis

• Prepare, track, and publish accurate daily, weekly, and monthly operational reports in defined formats and within agreed timelines.
• Design clear, concise reporting formats that provide accurate information for management, client, and leadership reviews.
• Analyze operational metrics, client data, financial information, and performance trends to support data-driven decision-making.
• Support MIS, status updates, milestone reporting, and governance reporting across clients, departments, and teams.
• Standardize similar reports and reporting practices across teams to improve consistency, accuracy, and usability.

Stakeholder Coordination and Continuous Improvement

• Coordinate with service delivery operations, organizational support functions, stakeholders, and leadership for governance connects and operational reviews.
• Collect, validate, analyze, and present ad hoc data requests with strong attention to accuracy and deadlines.
• Identify improvement opportunities, generate solution-oriented ideas, and contribute to quality and operational excellence practices.

Qualification and Experience

• Graduate in any discipline with 6-8 years of overall relevant experience.
• 2-4 years of experience in team, function, or portfolio handling.
• Experience in domestic or international voice / non-voice support within customer business processes.
• Fair understanding of transition, project management processes, operational priorities, and growth support activities.
• Shifts - rotational shifts (Predominately night shifts) and rotational offs.
• Work mode - Work from office.