Opening For Desktop Engineer

Role & responsibilities

• Handling day-to-day IT issues/problems related to End Users - desktops, laptops, printers, scanners, and other IT equipment for resolution.
• Handling day-to-day issues/problems related to Network LAN, WAN and Wi-Fi
• Providing L1 level support to Head office & Regional offices / branches over remote access & telephone
• Handling L2 level escalations from regional IT team for resolution
• Responsible for daily IT activities of
• Antivirus client Installation and definition updates
• Windows WSUS client installation and patch updates
• Installation / Troubleshooting of software installed
• Hardware-related issues
• Maintaining asset inventory.
• Configuration of user profiles for new joiners.
• Providing remote support for WFH or remote location users.
• Network-related support and basic troubleshooting of network connectivity
• Troubleshooting Internet connectivity issues
• Creating shared drive/folder sharing and providing asset to the users as per the approval.
• VPN client installation and troubleshooting.
• Installation and troubleshooting of various issues with network printers.
• Troubleshooting MPLS connectivity issues within CMS branch locations
• Installing, configuring & troubleshooting Windows servers, Linux servers, VMware,
• Troubleshooting email-related issues of users using POP, IMAP & web clients and Outlook-related issues.
• Supporting in basic troubleshooting of CMS in-house application issues
• Relocating desktops / Printers as per Business approval within CMS Offices and coordinating with Admin/Logistics for asset movement to other locations
• Responsible for Documentation of all IT Infra / User list / Inventory Management / Access Rights / Application / Software List / Change Requests with 100% accuracy
• Ensure daily reporting to IT Manager about daily task lists / Incident Reports Review / Checklist Review
• Documentation of all IT processes and IT tasks
• Co-ordinate with procurement team for procurement of IT assets and interact with vendors for delivery of material
• Co-ordination with Internal Departments and External Vendors.
• Basic Technical knowledge of the following technologies
• Basic troubleshooting techniques for LAN, WAN & WiFi
• AD, DNS, DHCP, TCP / IP, GW
• Hands-on managing switches, routers.
• Active Directory, DHCP, DNS.
• Backup Applications Veritas, Bacula
• knowledge on ITIL Process.

Preferred candidate profile

• Experience in managing IT support of Servers, Desktops, Network.
• Be well-versed in Basic communication skills
• Ability to effectively communicate with end users