Opening For App Support-Mumbai

Key Responsibilities:

• Monitor fintech/Payment applications, POS terminals and

related supporting systems.

• Monitor system alerts, perform initial diagnosis, and

escalate complex issues to the relevant teams (infra,

network, app support or vendor).

• Track and ensure timely resolution of incidents and service

requests through the ITSM/ticketing tool.

• Support merchant onboarding and transaction related

troubleshooting (POS, UPI, Soundbox, QR, etc.).

• Maintain documentation for issues, resolutions, and

standard operating procedures (SOPs).

Position /Objective / Responsibilities:

• Familiarity with POS systems, payment terminals, APIs and
• transaction flow.
• Experience with RDBMS (SQL, Oracle) for basic query
• execution and log analysis.
• Understanding of incident management tools (ServiceNow,
• Jira, Fresh service, etc.).
• Good analytical and problem-solving skills.
• Excellent communication and customer-handling skills.
• Ability to work in a 24x7, including shifts or weekends if
• required.
• Any job assigned from time to time.