Onsite Maintenance Technician

Job Summary

The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs.
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed.
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support.
• Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Provide client training as needed.
• Adhere to and understand local safety standards for all site duties.
• Setup, operate and troubleshoot various audio/video systems.
• Travel to various job sites as required.
• Other duties assigned as needed.

Skills and Abilities

• Effectively communicate with employees, customers and colleagues.
• Detailed experience of Corporate AV installation
• Experience of the following platforms: Global Meet, Zoom, Cisco, Crestron, Evertz, Yamaha, Shure, Barco, LED Screens etc.
• Proven track record of delivering live events to a very high
• Experience discussing technical solutions with non-technical
• Ability to work and think independently and ensuring to meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control.
• Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.

Education and Experience

• Minimum of 1 - 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Proficient with test and calibration equipment
• Ability to diagnose complex system problems

Preferred external training

• Introduction to AVIXA
• Biamp: Biamp Tesira Practical Principles
• Poly: Solutions Expert Certification
• Crestron Professional Installation
• Crestron: Introduction to Crestron Systems
• Crestron: Crestron Toolbox
• Exton AV Associate Certification

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