Online Reputation Management Executive
HAKUHODO · Mohali · onsite · Posted 53d ago
Not disclosed1–3 yrsfulltimeSourced from
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About This Job
AGL - Hakuhodo
Location: Mohali district, India, India
Work Mode: On-site
Industry: Advertising Services
Job Description
Location: Mohali, Punjab
Experience: 1–3 Years
Employment Type: Full-Time
We are looking for a proactive and communication-savvy Online Reputation Management Executive to monitor, manage, and improve the online reputation of our brands across digital platforms. The ideal candidate should be comfortable handling customer feedback, online conversations, reviews, and sensitive situations while maintaining a positive brand image.
Key Responsibilities
Monitor brand mentions, reviews, comments, and conversations across social media, Google, forums, and other digital platforms.Respond to customer queries, complaints, and negative feedback professionally and promptly.Identify potential reputation risks and escalate critical issues to the concerned team.Develop appropriate responses to negative comments while maintaining the brand's tone and credibility.Encourage and manage positive customer reviews and feedback.Track online sentiment and identify recurring customer concerns.Coordinate with social media, content, and customer support teams for issue resolution.Maintain daily/weekly ORM reports covering mentions, sentiment, complaints, and resolutions.Monitor competitors online reputation and identify relevant trends and opportunities.Stay updated with social media trends, platform policies, and emerging reputation-management practices.
Required Skills
Excellent written and verbal communication skills.Strong command of English; knowledge of Hindi/Punjabi is an added advantage.Good understanding of social media platforms and digital communication.Ability to handle negative feedback calmly and diplomatically.Strong problem-solving and interpersonal skills.Good attention to detail and ability to work under deadlines.Basic knowledge of social media analytics and reporting tools.Previous experience in ORM, social media management, customer engagement, or digital marketing will be preferred.
AGL - Hakuhodo
Location: Mohali district, India, India
Work Mode: On-site
Industry: Advertising Services
Job Description
Location: Mohali, Punjab
Experience: 1–3 Years
Employment Type: Full-Time
We are looking for a proactive and communication-savvy Online Reputation Management Executive to monitor, manage, and improve the online reputation of our brands across digital platforms. The ideal candidate should be comfortable handling customer feedback, online conversations, reviews, and sensitive situations while maintaining a positive brand image.
Key Responsibilities
Monitor brand mentions, reviews, comments, and conversations across social media, Google, forums, and other digital platforms.Respond to customer queries, complaints, and negative feedback professionally and promptly.Identify potential reputation risks and escalate critical issues to the concerned team.Develop appropriate responses to negative comments while maintaining the brand's tone and credibility.Encourage and manage positive customer reviews and feedback.Track online sentiment and identify recurring customer concerns.Coordinate with social media, content, and customer support teams for issue resolution.Maintain daily/weekly ORM reports covering mentions, sentiment, complaints, and resolutions.Monitor competitors online reputation and identify relevant trends and opportunities.Stay updated with social media trends, platform policies, and emerging reputation-management practices.
Required Skills
Excellent written and verbal communication skills.Strong command of English; knowledge of Hindi/Punjabi is an added advantage.Good understanding of social media platforms and digital communication.Ability to handle negative feedback calmly and diplomatically.Strong problem-solving and interpersonal skills.Good attention to detail and ability to work under deadlines.Basic knowledge of social media analytics and reporting tools.Previous experience in ORM, social media management, customer engagement, or digital marketing will be preferred.
Sourced from foundit
Skills
Social Media ManagementReporting toolsdigital communicationSocial Media AnalyticsOnline Reputation Management
About HAKUHODO
HAKUHODO
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