Onboarding Specialist & Support

The role: Be the human face of Pramaan OS. You'll handle frontline support for CA firms and run their onboarding and training — a hybrid role for someone who genuinely likes helping professionals succeed with software.

You will:

• Resolve support queries via chat, email, and calls with speed and warmth
• Onboard new CA firms: setup, data migration coordination, training sessions
• Document recurring issues and feed them to Product and Engineering
• Build help-centre content (guides, FAQs, short videos)

You have:

• Excellent spoken and written English; Telugu strongly preferred
• Patience, empathy, and a teacher's instinct
• Comfort learning software deeply enough to teach it (B.Com/M.Com or accounting exposure a plus)

Why join: Every CA firm you onboard is a relationship you own. High visibility, direct impact on retention, and a front-row seat to a product launch