Onboarding Manager

ABOUT THE ROLE

We’re looking for an Onboarding Manager to join our Implementation Services team. Your mission? Help customers and partners successfully adopt Rossum — guiding them through onboarding, reducing friction in their workflows, and enabling them to get the most out of our platform.

You’ll play a key role in scaling our partner-driven strategy, empowering partners to become confident and independent Rossum experts. If you love creating smooth onboarding experiences, thinking in systems, and collaborating across teams — we want to hear from you.

WHAT YOU’LL DO

You’ll be a critical contributor to our Implementation Services efforts — working directly with customers, supporting partners, and constantly improving how we onboard at scale.

Key responsibilities include:

• Guide new customers through onboarding, from initial configuration to full adoption

• Onboard and enable delivery partners, improving processes and documentation

• Build strong, trust-based relationships with both customers and partners

• Train stakeholders, share best practices, and support change management

• Partner with Solution Architects on complex implementations

• Customize product setups to align with customer workflows

• Collaborate with Product, CX, and Sales to refine onboarding journeys

• Track adoption and time-to-value using data, and iterate accordingly

WHO YOU ARE

We’re looking for someone who brings:

• 3+ years experience in onboarding, implementation, or technical support (B2B SaaS preferred)

• Familiarity with Python, APIs, JSON/XML, and integrations (e.g. SFTP/S3)

• Strong stakeholder management and communication skills

• A customer-first mindset with a bias for action and ownership

• Bonus points for experience with Rossum, MongoDB, Elasticsearch, or Tableau

WHAT SUCCESS LOOKS LIKE

Within 3 Months

• Complete Rossum platform certification and all onboarding tool training by Month 1.

• Build strong relationships with key accounts and internal Solution Architects.

• Identify and document 3–5 “quick win” onboarding improvements.

Within 6 Months

• Standardise onboarding templates and documentation, reducing average onboarding cycle by 15%.

• Successfully lead and deliver your first end-to-end project implementation for a key account, meeting all defined success criteria.

• Achieve 90% customer onboarding satisfaction score in post-implementation surveys.

Within 12 Months

• Own an initiative of your choice that pushes the boundaries of how we onboard, focusing on creative ways to boost efficiency.

• Improve customer time-to-value by 25% through process optimisations.

• Build and execute a game plan to turn your successful projects into customer success stories and references.

WHY JOIN US?

At Rossum https://rossum.ai/, we’re on a mission to free the world from boring manual data entry. Our AI platform helps companies save millions of hours, allowing professionals to focus on creative, impactful work.

In an exciting move for our future, we have joined forces with Coupa Software https://www.coupa.com/, the world’s leading unified platform for Business Spend Management. By combining Rossum’s cutting-edge document AI with Coupa’s global ecosystem, we are uniquely positioned to redefine how businesses operate at a massive scale. You can read more about this exciting milestone and our shared vision in the official announcement https://rossum.ai/blog/chapter-2-of-the-rossum-journey-coupa-acquires-rossum/.

WHAT SETS US APART?

• Cutting-edge AI technology reshaping how businesses operate globally.

• A collaborative, supportive environment where autonomy thrives.

• Opportunities to grow in a fast-scaling company.

• A culture that values diversity, empathy, and genuine connection.

As part of the Coupa family, you’ll enjoy: the agility of a fast-moving, innovation-focused team with the stability and reach of a global market leader. For you, this means an even greater opportunity to make an impact, access new global markets, and grow your career within a collaborative culture that values autonomy, diversity, and genuine connection. Together, we’re not just automating data—we’re giving time back to the world’s professionals.

 

WHAT WE OFFER

Future with Coupa: We are currently in an integration phase, during which we are reviewing and aligning our total rewards programs. Our goal is to blend Rossum’s local culture with Coupa’s global standards to provide you with a long-term future featuring clear career pathways, tailored learning journeys, and world-class development opportunities.

Current Benefits:

• Flexible working models with a base in vibrant Prague and options for hybrid or remote setups.

• Competitive benefits designed to support your well-being, growth, and work-life harmony.

• 5 weeks of vacation, 5 sick/personal days, and extra 2 weeks of paternity leave.

• Personal development, education, and language courses.

• High-end tech (MacBook, external monitor, keyboard of your choice) and a MultiSport card.

• Team offsites, regular meetups, and a friendly, ambitious team.

Ready to help customers succeed from day one?

Apply now and make onboarding your playground.