On-Site Engineer

OFFICE BASED - FULL TIME - MANYATA BUSINESS PARK - BANGALORE

About the Role

OCU Group is looking for an experienced On-Site Engineer to provide hands-on, second-line technical support across multiple locations.

You will work closely with our UK-based Digital Technology team and colleagues across our global operations, helping to maintain reliable IT services, resolve complex technical issues and improve the end-user experience.

This is a hands-on role requiring strong troubleshooting skills, independent problem-solving and the ability to travel between sites within an allocated region.

Key Responsibilities

• Provide second-line, on-site IT support for incidents and service requests that cannot be resolved remotely.
• Diagnose and resolve complex technical issues across Windows, macOS, Microsoft 365, applications, devices, connectivity and peripherals.
• Travel between sites to troubleshoot faults, replace equipment and support technology setup.
• Take ownership of incidents through to resolution, working with the UK team, global IT colleagues and third-party suppliers where required.
• Support first-line Service Desk colleagues with technical escalations and guidance.
• Identify recurring issues and contribute to root cause analysis, problem management and service improvement.
• Assist with major incidents, technical investigations and post-incident reviews.
• Maintain accurate technical documentation, asset records and site-specific knowledge articles.

Skills and Experience

• At least 3 years' experience in second-line IT support, desktop support or a similar advanced technical support role.
• Strong hands-on experience with Microsoft 365, Windows, macOS, endpoint devices and enterprise applications.
• Good understanding of Active Directory, identity and access management, MFA and user permissions.
• Experience troubleshooting hardware, connectivity, printers, meeting room technology and shared devices.
• Ability to investigate and resolve technical issues independently.
• Strong communication skills and the ability to work effectively with UK-based and global teams.
• Good documentation, organisational and time-management skills.
• Willingness to travel between sites and manage competing priorities independently.

Desirable Experience

• Microsoft Intune, JAMF, endpoint management or endpoint security tools.
• PowerShell scripting or automation.
• Incident and problem management, root cause analysis and major incident support.
• CMDB, asset management and third-party supplier coordination.