Omni studio Developer (With CPQ and Agentforce Experience)

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION & FLEXIBILITY

INDIA Hybrid: This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru/Hyderabad (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

THE OPPORTUNITY

We are seeking a skilled Salesforce Communications Cloud Developer with 3+ years of hands-on experience working with Salesforce Industries (Vlocity) Communications Cloud managed package and Omni Studio tools. The ideal candidate will have strong expertise in designing and implementing telecom/communications industry solutions using Omni Studio components and Salesforce platform capabilities.

RESPONSIBILITIES [BOLD, H2]

• Design and implement solutions using Salesforce Communications Cloud (Managed Package / Vlocity).

• Develop and configure OmniStudio components:

• OmniScripts

• Integration Procedures

• DataRaptors (Extract, Transform, Load)

• FlexCards

• Customize and extend Salesforce using:

• Apex

• Lightning Web Components (LWC)

• Flows

• Implement product modeling using:

• EPC (Enterprise Product Catalog)

• CPQ (Configure, Price, Quote)

• Integrate Salesforce with external systems using REST/SOAP APIs.

• Work with Order Management, Assets, and Product Lifecycle processes.

• Participate in solution design discussions and provide technical recommendations.

• Perform code reviews, unit testing, and deployment using CI/CD pipelines.

• Collaborate with Business Analysts, Architects, and QA teams.

• Support production deployments and resolve issues.

QUALIFICATIONS [BOLD, H2]

• Hands-on Salesforce development experience.

• Minimum 2–3 years working specifically on Salesforce Communications Cloud (Vlocity Managed Package).

Strong experience with:

• Omni Studio (Omni Scripts, Data Raptors, Integration Procedures, Flex Cards)

• EPC & CPQ configuration

• Order Management (preferred)

• Solid understanding of Salesforce data model and security model.

Experience with:

• Apex & LWC

• Salesforce Flows

• Agentforce

• Integration patterns (Platform Events, REST APIs)

• Familiarity with DevOps tools (Gearset, Copado, Azure DevOps, etc.).

• Strong debugging and performance optimization skills.

• Experience in Agile/Scrum methodology.

EQUAL OPPORTUNITY EMPLOYER [BOLD, H2]

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.