Okta administration

Work Location: Bengaluru

Experience: 5+ Years

Shift - US time

Role Overview

Okta Support Consultant Primary Focus Okta operations, application integration, authentication security, and production support.

The Okta Support Consultant is responsible for providing operational and engineering support for the enterprise workforce identity environment.

The role focuses on maintaining secure and reliable authentication services, resolving incidents, implementing approved changes, onboarding applications, supporting identity lifecycle processes, and continuously improving operational controls.

Key Responsibilities

• Administer and support Okta Workforce Identity, including users, groups, application assignments, policies, roles, and tenant settings. Monitor Okta platform health, authentication events, MFA activity, agent status, and security alerts to ensure service reliability.
• Configure, maintain, and troubleshoot application integrations using SAML, OIDC, OAuth 2.0, SCIM, APIs, and provisioning technologies.
• Support MFA and passwordless authentication solutions, including Okta Verify, FastPass, Adaptive MFA, and phishing-resistant authentication.
• Manage user access lifecycle activities, including provisioning, deprovisioning, profile updates, entitlement management, and license optimization.
• Monitor and troubleshoot AD, LDAP, RADIUS integrations, directory synchronization, delegated authentication, and provisioning processes.
• Investigate and resolve complex authentication, federation, provisioning, certificate, and application access issues.
• Support critical incidents, perform containment actions, coordinate with stakeholders, and contribute to root cause analysis and remediation.
• Execute production changes through approved change management processes, ensuring proper planning, testing, implementation, validation, and communication.

Required Skills and Experience 

• 5+ years of IAM experience, including 3+ years of hands-on Okta administration, engineering, or production support.
• Strong knowledge of Okta Workforce Identity, SSO, MFA, Universal Directory, authentication policies, and lifecycle management.
• Hands-on experience with SAML, OIDC, OAuth 2.0, SCIM, REST APIs, JIT provisioning, federation, and certificate management.
• Experience supporting Active Directory, LDAP, RADIUS, delegated authentication, and identity integrations.
• Proficiency in troubleshooting authentication and provisioning issues using Okta and related system logs.
• Good understanding of IAM security controls, RBAC, MFA, audit logging, certificate management, and least-privilege access.
• Experience with incident, problem, request, and change management in ITSM environments.
• Ability to create and maintain technical documentation, runbooks, knowledge articles, and audit records.
• Strong communication skills with the ability to engage technical and business stakeholders effectively.
• Ability to work independently, manage priorities, mitigate risks, and provide technical guidance to team members.

Preferred Skills and Qualifications 

• Experience with Okta Workflows, API automation, reporting automation, and scripting using PowerShell or Python.
• Knowledge of Okta Access Gateway, FastPass, Adaptive MFA, Device Access, SIEM integration, and hybrid application integrations.
• Familiarity with ServiceNow and collaboration with security, audit, compliance, infrastructure, and application teams.
• Experience supporting identity and access management services in regulated or audit-driven enterprise environments.

Preferred certifications:

• Okta Certified Professional or Okta Certified Administrator.

Support Model 

• The role is expected to support normal US business-hours operations and participate in severity-based escalation or on-call coverage for critical incidents when assigned.
• On-call coverage for Weekend, P1 and P2 events