Offshore QA Manager

Offshore QA Manager - Insurance Practice

Location: Navi Mumbai (Work from Office)

Experience: 10-15 Years

Domain: Insurance

Employment Type: Full-Time

Role Overview

We are looking for an experienced Offshore QA Manager to lead governance, delivery assurance, operational excellence, and portfolio reporting for a large Insurance testing engagement comprising multiple projects and programs.

The role will be responsible for driving end-to-end QA governance across a portfolio of Insurance programs, ensuring delivery predictability, quality compliance, executive reporting, risk management, and operational effectiveness. The individual will serve as a key link between client stakeholders, delivery teams, program managers, test managers, offshore delivery teams, and leadership.

This is a highly visible client-facing role requiring strong governance expertise, analytical skills, stakeholder management capabilities, and hands-on experience in managing testing metrics, delivery dashboards, and operational governance mechanisms.

Looking for a 10-15 year experienced QA professional from the Insurance domain who has managed multiple testing programs, executive reporting, Power BI dashboards, delivery assurance, quality metrics, stakeholder governance, and offshore delivery operations. Strong experience in Insurance transformation programs, QA governance, and client-facing delivery excellence is essential.

Key Responsibilities

Portfolio & Program Governance

• Govern multiple Insurance testing projects and transformation programs from an offshore delivery centre.
• Establish and drive governance frameworks across programs, releases, and testing workstreams.
• Lead Daily, Weekly, Monthly, Quarterly Governance Reviews and Executive Reporting.
• Drive quality oversight, delivery assurance, risk governance, dependency management, and escalation management.
• Support account leadership in ensuring delivery predictability and customer satisfaction.

Delivery Assurance & QA Governance

• Monitor program health through key testing and delivery KPIs.
• Ensure adherence to testing standards, QA processes, and governance controls.
• Drive defect governance, release readiness assessments, test coverage reviews, and quality scorecards.
• Track delivery commitments and proactively identify schedule, quality, and operational risks.
• Facilitate governance calls, sprint reviews, milestone reviews, and steering committee meetings.

Metrics, Analytics & Reporting

• Own the reporting ecosystem for the engagement.
• Design, maintain, and enhance Power BI dashboards and executive scorecards.
• Generate executive-level insights on:
• Test Progress
• Defect Trends
• Defect Leakage
• Test Effectiveness
• Automation Coverage
• Resource Utilization
• SLA Compliance
• Demand Fulfilment
• Release Readiness
• Portfolio Health Indicators
• Maintain historical trends and provide predictive insights for leadership decision-making.

Operational Excellence & Demand Governance

• Govern demand intake, resource fulfilment, SOW tracking, and operational KPIs.
• Track SLA/TAT commitments across delivery and demand management processes.
• Ensure data accuracy and reporting integrity.
• Drive automation opportunities within governance and reporting processes.

Stakeholder Management

• Act as the primary governance contact for client and internal leadership.
• Present program status, risks, trends, and recommendations to senior stakeholders.
• Manage stakeholder expectations and facilitate issue resolution.
• Collaborate effectively across global delivery teams and client locations.

Required Skills & Experience

Testing & QA

• Strong experience in Test Management and Quality Engineering.
• Experience managing Functional, Integration, System, UAT, Regression, and Automation Testing programs.
• Exposure to Agile, Waterfall, and Hybrid delivery models.
• Experience managing large-scale QA engagements involving multiple concurrent programs.

Governance & Reporting

• Program Governance
• Portfolio Governance
• QA Governance
• Delivery Assurance
• Executive Reporting
• Risk & Issue Management
• Metrics Management
• PMO/Governance Operations

Tools & Technologies

Must have hands-on experience with (any/some):

• Power BI
• Azure DevOps (ADO)
• SharePoint
• MS Excel (Advanced)
• Power Automate / UiPath (preferred)
• SQL and Database Queries
• Microsoft Office Suite

Analytics & Insights

• KPI Definition and Tracking
• Quality Metrics Analysis
• Dashboard Creation
• Trend Analysis
• Predictive Reporting
• Executive Management Information (MI) Reporting

Leadership Competencies

• Strong client-facing and stakeholder management experience.
• Excellent verbal and written communication skills.
• Ability to influence senior delivery and business stakeholders.
• Strong conflict resolution and negotiation skills.
• Ability to manage multiple priorities across programs.
• High attention to detail with strong analytical thinking.
• Capability to lead governance initiatives independently.

Must-Have Experience

Offshore Delivery Management

Multi-Project / Multi-Program Governance

Client-Facing Governance Management

QA Metrics & Quality Reporting

Fixed Price / Managed Services Delivery Models

Risk, Issue & Escalation Management

SLA / KPI Governance

Executive & SteerCo Reporting

Insurance Domain Testing Experience

Good-to-Have

• Experience with Tier-1 Indian Insurance carriers.
• Experience in Test Center of Excellence (TCoE) environments.
• ISO, CMMI, Lean, Six Sigma, PMP, Agile, or ITIL certifications.
• Exposure to AI-led Quality Engineering and GenAI-enabled reporting solutions.