Offshore Account Manager

JOB DESCRIPTION

Offshore Account Management Support

Role

Offshore Account Manager

Role Summary

The Offshore Account Manager will support the onshore and offshore account leadership by running the account's operating cadence: financial and pipeline analysis, contracting support, order book and demand tracking, collections follow-up, billing coordination and governance. The role works across sales, delivery and finance teams to keep forecasts accurate, deals moving and account governance on schedule.

Key Responsibilities

• Revenue & margin: analyze revenue, gross margin, run-rate and outlook bi-weekly; flag variances and leakage and drive corrective actions.
• Pipeline: validate opportunities weekly (stage, close date, probability, next steps) and maintain forecast hygiene.
• Contracting: drive SOW, amendment and change-request approvals and sign-offs, coordinating legal, finance and delivery inputs.
• Demand & resources: maintain the demand tracker and resource forecast; highlight staffing gaps, skill mix, fulfilment timelines and blockers.
• Collections: track UBR/UAR/DSO items, invoice blockers and aged receivables; drive closure with finance and delivery.
• Profitability: assess project P&L, utilization, mix and margin-improvement levers monthly.
• Governance: prepare agendas, minutes and action trackers; coordinate delivery, sales and finance touchpoints.
• Billing & leadership reviews: support monthly billing and prepare weekly inputs for leadership reviews, coordinating with multiple teams.

Activity

Description of Work

Revenue / Margin Analysis & Projections

Review revenue, gross margin, run-rate and outlook; identify variances, leakage and corrective actions.

Pipeline Validation & Analysis

Validate opportunities, stages, close dates, probability, next steps and forecast hygiene.

Contracting / SOW / Change Requests

Drive contract, SOW, amendment and change-request approvals/sign-off; coordinate legal, finance and delivery inputs.

Demand Tracker / Resource Forecast

Review open demand, staffing gaps, skill mix, fulfillment timelines and escalation blockers.

UBR / UAR / DSO / Collections Follow-up

Track UBR/UAR/DSO items, invoice blockers and aged receivables; drive closure with finance and delivery teams.

Project Profitability Analysis

Assess project P&L, utilization, mix and margin-improvement levers.

Governance Reviews & Coordination

Prepare agendas, minutes and action trackers; coordinate delivery, sales and finance touchpoints.

Billing

Support and coordinate billing activities with delivery and finance teams.

Leadership Reviews

Help with review inputs; coordinate with multiple teams.

Note: Cadence can be adjusted based on account size, governance model, client criticality and reporting requirements.

Required Skills & Experience

• Experience in account management support, sales operations, deal desk, pursuit or commercial/finance operations in an IT services environment.
• Strong analytical skills: revenue, margin, pipeline and P&L analysis; advanced Excel and PowerPoint; familiarity with CRM and forecasting tools.
• Working knowledge of contracting (SOW, change requests, amendments), billing, order book, UBR/UAR/DSO and collections processes.
• Excellent written and verbal communication; able to coordinate across sales, delivery, legal and finance teams and with senior stakeholders.
• Strong ownership, attention to detail and ability to manage multiple recurring deliverables to a fixed cadence.

Qualifications

• Bachelor's degree in Business, Commerce, Finance or a related field; MBA or equivalent is an advantage.

Engagement Details

• Location: India (offshore)