Officer

Job Summary

We are looking for a detail-oriented and proactive Testing Services Executive to coordinate customer samples, testing requests, quotations, sales orders, reports, invoicing, and payment follow-ups. The role will act as a key coordination point between customers and internal testing laboratories to ensure timely execution, documentation, reporting, and commercial closure of testing service assignments.

Key Responsibilities

Sample Management & Coordination

• Coordinate collection and receipt of customer samples and ensure accurate recording of sample details.
• Enter sample information and customer requirements accurately in the relevant systems and records.
• Prepare and submit Test Requests to the concerned testing laboratories based on customer requirements.
• Track sample movement and testing status to ensure timely execution of assignments.

Quotation & Order Management

• Prepare quotations for testing services based on customer requirements and applicable service charges.
• Coordinate with internal teams to confirm testing requirements, timelines, and technical feasibility.
• Prepare Lab Sales Orders for confirmed testing service requirements.
• Maintain accurate records of quotations, orders, and customer communications.

Laboratory Coordination & Reporting

• Coordinate with internal testing laboratories for timely completion of assigned testing activities.
• Follow up with laboratories for test reports and Certificates of Analysis (CoAs).
• Ensure reports are received, reviewed for completeness, and communicated to customers within agreed timelines.
• Escalate delays or discrepancies to the concerned teams for timely resolution.

Invoicing & Commercial Coordination

• Prepare invoices for testing services based on completed assignments and applicable commercial terms.
• Coordinate with Finance and internal teams to ensure accurate and timely billing.
• Maintain records of customer purchase orders, invoices, and payment status.
• Follow up with customers for outstanding payments and pending purchase orders.

MIS & Documentation

• Maintain Excel trackers for samples, testing status, quotations, sales orders, invoices, purchase orders, and outstanding payments.
• Prepare periodic reports on testing assignments, pending reports, billing, collections, and customer requirements.
• Ensure all testing service documentation is accurate, updated, and properly maintained.
• Maintain organized records for easy tracking and future reference.

Required Skills

• Testing Services Coordination
• Sample & Order Management
• Quotation & Sales Order Preparation
• Customer Coordination
• Laboratory Coordination
• Invoice & Payment Follow-up
• Purchase Order Tracking
• MS Excel & MIS Reporting
• Documentation & Record Management
• Data Entry & Accuracy
• Communication & Follow-up Skills

Qualification

• Bachelors or master’s degree, Chemistry, or a related discipline.
• Additional qualification in Quality Management, Regulatory Affairs, or a related field will be an added advantage.

Experience

• 1+ years of experience in Testing Services, Laboratory Coordination, Sales Coordination, Customer Service, Order Management, or a related function.
• Freshers with strong communication, coordination, and MS Excel skills may also be considered.

Compensation & Benefits

• Industry-aligned salary package with performance-linked growth opportunities.
• Performance-based incentives.
• Opportunity to drive quality systems across a growing pharmaceutical organization.
• Experience in customer coordination, laboratory operations, commercial processes, and B2B service management.
• Opportunities to work closely with senior management and cross-functional leadership teams.
• Career growth opportunities within a rapidly expanding global pharmaceutical organization.