Officer, Video KYC Support, Consumer Banking Group

Job Purpose : Provide a brief overview of the position, including its purpose and contribution to the organization. The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience. Key Accountabilities : Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements Verifying customer identity and documents during live video interactions Ensuring adherence to regulatory and internal quality standards Handling customer queries professionally during the verification process Maintaining accurate records and updating systems in real time Job Duties & responsibilities : KYC Processing Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to. All KYC call requests must be serviced as per defined SL without deviation. KYC exceptions if any, need to be duly escalated as per defined approval matrix. All required disposition and interactions with customer to be duly recorded / documented in the relevant system Continuously review the internal monitoring process and identify areas of improvement. Education / Preferred Qualifications : Degree holder Certifications in the areas of Operations, MS office will be an advantage. Core Competencies : Strong interpersonal & verbal and written communications skills Good, effective and engaging skills. Calling skills preferred Basic analytical skills Good judgement and problem-solving skills Able to organize information in a structured manner Good interpersonal and communication skills (English, Hindi & Marathi) Ability to handle sensitive customer data with confidentiality Problem-solving ability and presence of mind Need to have Customer Centric Approach Technical Competencies : Proficient in MS office tools, Ms Excel, Power point, Word Knowledge of Finacle, Call Centre Tools, CMS preferred.    

Location: Pune-DBIL Job: Customer Service Schedule: Regular Employee Status: Full time