Officer-Video Banking
Ujjivan Small Finance Bank · Bengaluru · onsite · Posted 56d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Job Details
- Responsible for carrying out customer identification process through video calls and adhering to Know Your Customer (KYC) standards as per regulatory guidelines
- Receive and respond to customer service account inquiries on account balances and transactions
- Responsible for handling any inquiries and resolving customer complaints.
- Promote bank's products and services over video calls.
- Identify customer needs refer customers to appropriate banking services
- Adapt to work in different LOBs within phone Banking
Responsibilities
- Business/Financials
- Handle video calls of the customers to complete full KYC
- Verify the details submitted by the customers while opening the account and documents submitted are according to the guidelines of the Banking norms
- Should maintain good relationship with the customers throughout the KYC process
- Generate revenue through sales across all product segments
- Adhere to all Service and Business metrics set for the unit
- Ensure to pick up 70+ calls per day
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Customer (Internal External)
- Call handling as per defined SOPs.
- Provide correct and complete information on the products pitched to customers
- Ensure follow up is done on time in case customers' requests for callback
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
- Adherence to information security and quality process norms
- Be aware of and comply with any updates about the process
- Handle customers' query, request and complaint by providing customer satisfaction
- Internal Process
- Achieve quality benchmarks defined from time to time
- Ensure all laid down systems and processes are followed
- Ensure accurate and timely submission of reports and requests
- Adherence to set processes of updating customer interactions in CRM Next
- All the video calls must be initiated and recorded on Workapps
Job Details
- Job title: Officer-VideoBanking
- Department: PhoneBanking
- Sub-department: VideoBanking
- Type of position: Full-time
- Location: HO
- Reports to: Team Leader-Video Banking
- Reporting into: NA
- Grade: DM-II
Sourced from naukri
Skills
Customer Servicecustomer satisfactioncrmquality processCall HandlingCustomer ComplaintsBankingPhone BankingInformation SecurityoperationsSalesKYC
About Ujjivan Small Finance Bank
Ujjivan Small Finance Bank
Banking
24.4k+
employees
2017
9 years old
Bangalore/Bengaluru, Karnataka
India
About
Empowers financial inclusion across India, serving over 90 lakh customers with over ₹6,400 crore profit and a strong focus on inclusive, tech-led banking.
Industries
BankingFinancial Services
Employee ratings
7,630 reviews
4.0/ 5
Culture
4.0
Career growth
3.5
Work-life
3.9
Employees rate it well for
Work Culture689Salary511Work Life Balance407Work Environment388Senior Management339
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