Officer / Sr. Officer Education - Operations

Role & responsibilities

AREAS OF RESPONSIBILITY (Key Activities)

1. Student Lifecycle Management

• Ensure seamless student onboarding, registration, LMS activation, and academic support.
• Conduct LMS orientation sessions and resolve learner queries to enhance the student experience.
• Managing contact sessions and planning for contingency as required.
• Maintain accurate student records and support end-to-end semester operations.

2. Dissertation Project Administration

• Coordinate dissertation project submissions, reviews, evaluations, and milestone tracking.
• Facilitate collaboration between students and faculty mentors to ensure timely completion.
• Manage escalations and drive resolution of project-related concerns.

3. Faculty Coordination

• Coordinate faculty onboarding and deployment.
• Support academic delivery through regular stakeholder engagement and operational coordination.
• Monitoring and reporting of weekly class engagement.
• Ensure timely processing of honorariums and sharing of academic performance reports.

4. Student Communications Management

• Plan and execute timely academic communications across the student lifecycle.
• Publish semester schedules, examination updates, results, registration notifications, and key announcements.

5. Examination & Evaluation Coordination

• Manage examination operations, marks consolidation, evaluation tracking, grading, and result publication.
• Coordinate with faculty, examination teams, and service providers to ensure smooth assessment processes.
• Handle examination exceptions and student communications.

6. Cross-Functional Operations Coordination

• Collaborate with academic, business development, and back-office teams to ensure efficient program delivery.
• Generate and share operational reports, student data, and academic insights with stakeholders.
• Drive adherence to operational processes and support continuous improvement initiatives.

Qualification and Personal Profile

• Graduate from a reputed institute
• Minimum 3 5 years of post-qualification work experience in Education Operations in Universities, Technology Training Companies / Test Preparation Companies / Skill Development Companies / Education Companies.
• Highly enthusiastic Candidates with experience in L&D and Training Operations management with large IT Corporations will also be considered for the role.
• Candidate must be willing to travel.

Other Skill and Ability Requirements

• Best Practices in Customer Relationship Management, Adherence and Improvement of Standard Operating Procedures, Readdressing of Customer Grievance System, Vendor Management, Highly Proficient at MS-Excel, Microsoft Office, Gsuite, fair knowledge of AI Tools.
• Process Orientation, Planning and Organizing Skills, Working with cross functional team, Excellent Verbal and Written Communication skills, Service Orientation