Officer/Senior-Officer - Telecalling

Job Title: Officer / Sr. Officer Telecalling

Company: Prraniganga.com – E-Commerce Vertical of Anmol Feeds Pvt. Ltd.
Job Location: Newtown, Kolkata
Employment Type: Full Time, Permanent
Working Days: 6 Days a Week (Rotational Off)
Experience: Prior experience in Telecalling / Telesales is mandatory
Qualification: Minimum 12th Pass / Any Graduate

Job Highlights

• Opportunity to work with the e-commerce vertical of a leading Agriculture/Livestock and Food Processing company.
• Candidate should have good communication skills in Bengali or Hindi.
• Experience in telecalling, telesales, customer support or customer onboarding will be preferred.
• Candidates with basic computer knowledge and CRM handling skills are preferred.

Job Description

We are looking for an Officer / Sr. Officer – Telecalling to join our Prraniganga.com e-commerce team. The candidate will be responsible for handling inbound and outbound calls, communicating with dealers and farmers, explaining products/services, following up with leads and maintaining customer records.

Key Responsibilities

• Make outbound calls to potential customers from provided leads.
• Receive inbound calls and handle queries from dealers and farmers.
• Explain products and services clearly and effectively.
• Understand customer requirements and provide accurate information.
• Follow up with interested customers and leads.
• Support customer onboarding and lead conversion.
• Maintain call records and update CRM/customer databases regularly.
• Coordinate with the sales and customer support teams whenever required.
• Schedule appointments or follow-ups as required.
• Ensure professional and polite communication with customers.

Required Skills

• Good verbal communication skills in Bengali or Hindi.
• Good interpersonal and customer-handling skills.
• Basic knowledge of MS Office and CRM tools.
• Good telephone etiquette and a polite, confident manner.
• Ability to handle customer queries effectively.
• Proactive and target-oriented approach.
• Good follow-up and convincing skills.
• Ability to work independently as well as in a team.

Shift Timings

Normal Shift: 10:00 AM to 6:30 PM

Split Shift: 10:00 AM to 2:00 PM from office and 6:00 PM to 10:00 PM from home, applicable once or twice a week as per business requirements.

Preferred Candidate Profile

• Minimum 12th Pass or Graduate.
• Prior experience in Telecalling / Telesales is mandatory.
• Experience in Customer Support, Customer Onboarding, Voice/Blended Process or Outbound Sales will be preferred.
• Candidates from Agriculture, Agri-tech, BPO, E-commerce or Service Industry will be preferred.
• Candidates should be comfortable speaking with dealers, farmers and customers over the phone.

Role & Industry Details

Role: Customer Onboarding – Voice / Blended
Department: Customer Success, Service & Operations
Industry: Agriculture / Forestry / Fishing (Agri-tech) / BPO / E-commerce / Service Industry
Employment Type: Full Time, Permanent
Role Category: Voice / Blended

Key Skills

Telecalling | Outbound Calling | Outbound Sales | Telesales | Inbound Calls | Customer Support | Customer Onboarding | Lead Follow-up | CRM | Voice Process

About the Company

Anmol Feeds Pvt. Ltd. is a 30-year-old leading company in Agriculture, Livestock and Food Processing, headquartered in Kolkata. The company operates across multiple segments and is focused on delivering quality products and services to customers across different markets.

Company Address:
Unit No. 608 & 612, 6th Floor, DLF Galleria, Kolkata – 700156, West Bengal, I