Officer -Operations

• Handle day-to-day branch banking and teller operations .
• Process NEFT and RTGS transactions accurately within prescribed TAT.
• Handle cash and non-cash transactions , including deposits, withdrawals and fund transfers.
• Manage Current Account and Savings Account (CASA) opening and servicing requests.
• Perform KYC verification and KYC updation as per bank guidelines.
• Accept and process customer instructions, account servicing requests and transaction-related queries.
• Handle DD/MC, cheque and other branch banking transactions .
• Perform cash balancing and support daily reconciliation
• Identify counterfeit currency and follow prescribed cash-handling procedures.
• Provide effective customer service and resolve customer queries within defined TAT.
• Educate customers about digital banking, payment channels and other banking services.
• Maintain proper records, registers and transaction documentation.
• Support branch audit, compliance and operational risk requirements.
• Ensure adherence to RBI guidelines, KYC/AML requirements and internal bank policies .
• Coordinate with relevant internal teams for timely resolution of operational issues.
  
  

Support branch business by identifying opportunities for CASA, FD/RD, insurance, mutual funds, credit cards and other banking products .

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