Officer, Customer Service Officer, Consumer Banking Group

Job Summary

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service across multiple distribution channels including branches, contact centers, and digital platforms
• Process customer transactions accurately and efficiently while maintaining compliance with bank policies and regulatory requirements
• Resolve customer inquiries and complaints in a timely manner, escalating complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions in accordance with banking standards
• Support customer onboarding and account opening procedures, ensuring all documentation is complete and verified
• Cross-sell and promote banking products and services to customers based on their financial needs
• Collaborate with team members and other departments to ensure seamless service delivery
• Adhere to anti-money laundering (AML) and know-your-customer (KYC) procedures
• Participate in training programs to enhance product knowledge and service skills
• Contribute to achieving team and departmental service quality targets and metrics

Requirements

• Secondary school qualification or equivalent
• Strong communication and interpersonal skills
• Proficiency in using banking systems and Microsoft Office applications
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Attention to detail and commitment to accuracy
• Customer-focused mindset with problem-solving abilities
• Willingness to work in shifts, including weekends and public holidays as required
• Ability to work collaboratively within a team environment

Location: Hyderabad

Job: Operations

Schedule: Regular

Employee Status: Full time

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