Officer, Customer Service Officer, Consumer Banking Group

We are looking for a highly skilled and experienced professional to join our team as an Officer in the Customer Service Operations (CSO) department, located in Salem. The ideal candidate will have a strong background in customer service and operations management.

Roles and Responsibility

• Manage and resolve customer complaints professionally and promptly.


• Provide excellent customer service through various channels.


• Collaborate with internal teams to improve overall customer experience.


• Analyze and report on customer feedback and trends.


• Develop and implement process improvements to enhance efficiency.


• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Strong communication and interpersonal skills.


• Ability to work in a fast-paced environment and meet deadlines.


• Excellent problem-solving and analytical skills.


• Proficient in using computer systems and software applications.


• Strong attention to detail and organizational skills.


• Ability to work collaboratively as part of a team.


• Full-time position with regular schedule.


• Employee status: Full time, company name: DSB Bank Ltd, industry: Banking.

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