Officer, Branch Operations and Services Head, Consumer Banking Group

Responsibilities

• Lead and oversee daily branch operations and service delivery across the distribution network to ensure seamless execution and high customer satisfaction.
• Drive operational excellence, process optimization, and digital adoption within branches to enhance efficiency and customer experience.
• Establish and enforce robust risk management, internal controls, and compliance standards in alignment with regulatory requirements and bank policies.
• Manage, mentor, and develop branch service teams, fostering a high-performance culture and continuous professional growth.
• Collaborate with cross-functional stakeholders to implement strategic initiatives, product launches, and service enhancement projects.
• Monitor key performance indicators (KPIs) related to service quality, operational efficiency, and audit ratings, implementing corrective actions as necessary.

Requirements

• Proven leadership experience in branch operations, customer service, or retail banking distribution within the financial services sector.
• Strong understanding of banking operations, regulatory compliance, risk management frameworks, and audit procedures.
• Demonstrated ability to lead, motivate, and develop teams to achieve operational and service excellence.
• Excellent interpersonal and stakeholder management skills to collaborate effectively across various business units.
• Strong analytical, problem-solving, and decision-making capabilities with a track record of driving process improvements.
• Adaptability to a fast-paced environment and a strong commitment to digital innovation and customer-centricity.

Location: Anbil

Job: Operations

Schedule: Regular

Employee Status: Full time

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