Officer 1, Payments

Company Description

ABOUT IQ-EQ

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world's top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We're driven by our Group purpose, to power people and possibilities.

Job Description

Job Summary

You'll support Client Services Teams by ensuring banking administration requests and client payments are processed accurately, efficiently, and within agreed deadlines. You'll develop expertise in banking systems, payment processes, and time reporting tools while maintaining strong communication with stakeholders. The role focuses on risk mitigation, process improvement, compliance with procedures, and delivering high-quality operational support to both clients and internal teams.

What You'll Do

• You'll process client payments, banking administration requests, and system updates accurately and within agreed deadlines while responding promptly to client queries and team mailbox requests.
• You'll develop and maintain strong knowledge of banking platforms, payment processes, Kyriba, TMS, and time reporting systems to ensure efficient and compliant service delivery.
• You'll collaborate with Client Services Teams, provide regular task updates, share information with colleagues, and support team training and knowledge sharing.
• You'll minimize operational risk by following established procedures and checklists, reporting breaches, complaints, or errors promptly, and assisting with error investigations and corrective actions.
• You'll proactively identify process improvements, escalate issues early, maintain accurate time reporting, and pursue ongoing training and development to become a reliable and effective team member.
  
  

What We Offer

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund contributions, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and group personal accident insurance for financial security and peace of mind.
• Allowances & Support: Transportation or transportation allowance and shift allowance to support work flexibility and commuting needs.
• Paid Time Off: Generous paid leave to support work–life balance.
  
  

Qualifications

• You have experience in a similar role, supported by a strong academic background and a proven ability to take ownership of tasks and responsibilities.
• You possess excellent organizational, prioritization, and interpersonal skills, with the ability to communicate professionally and effectively with a wide range of stakeholders.
• You demonstrate strong attention to detail, a positive can-do attitude, and the ability to perform accurately under pressure while meeting tight deadlines.
• You are proficient in Microsoft Word and Excel, with advanced Excel skills considered an advantage.
• You thrive in a collaborative team environment and bring experience using Kyriba and various global banking platforms to support efficient banking and payment operations.
  
  

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client's sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.