Office Support Professional
SI UK Global · Kolkata · onsite · Posted 70d ago
Undisclosed1–3 yrsfulltimeSourced from
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About this role
Job Summary
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Office Support Executive will balance administrative responsibilities with outbound calling and lead management tasks to support the Global Support Centre's objectives. This role involves front desk management, administrative support, and lead generation through effective use of the system.
This role is integral to ensuring seamless administrative operations and contributing to the Global Support Centre's success through efficient lead management and customer engagement.
Key Responsibilities - Administrative (50%): Reporting and Assistance: Assist with administrative tasks and provide timely updates.
- Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
- Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
- Visitor Management: Greet and assist visitors professionally and courteously.
- Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
- Office Supplies Management: Monitor stock levels and place orders for replacements.
- Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.
- Global Support Centre (50%): Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
- CRM Updates: Accurately and promptly update lead statuses in the CRM system.
- Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
- Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
- Reporting: Provide regular updates on lead statuses to GSC Managers.
- Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
- Product Knowledge: Stay informed about the organization's offerings, destinations, and services.
- Communication Skills: Proficient in English (verbal and written) and the local language.
- Confidence and Conviction: Self-assured with the ability to persuade and influence.
- Organizational Skills: Strong multitasking and organizational abilities.
- Mindset: Proactive Mindset with a focus on quality and thoroughness.
- Problem-Solving: Effective probing and critical thinking capabilities.
Qualification: Must be a Graduate
Experience: 2-4 years of experience in a BPO/Call Centre or similar environment is an advantage.
Experience in outbound calling and lead management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Administrative Supportcrm softwarecrmAdministrative OperationsVisitor ManagementOutboundoutbound callsFront Desklead managementCommunication SkillsoperationsLead GenerationbpoAdmissions
About SI UK Global
SI UK Global
₹7.2L PA avg
Avg at SI UK Global
About
StudyIn is an education services organization that supports students in pursuing higher studies abroad. It provides counseling, admissions guidance, and end-to-end assistance for international education opportunities. The company focuses on simplifying the study-abroad journey by offering personalized support, partnerships with global institutions, and resources to help learners achieve their academic and career goals.
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