Office Support Executive

Administrative (50%)

• Reporting and Assistance: Assist with administrative tasks and provide timely updates.
• Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
• Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
• Visitor Management: Greet and assist visitors professionally and courteously.
• Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
• Office Supplies Management: Monitor stock levels and place orders for replacements.
• Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.

Global Support Centre (50%)

• Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
• CRM Updates: Accurately and promptly update lead statuses in the CRM system.
• Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
• Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
• Reporting: Provide regular updates on lead statuses to GSC Managers.
• Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
• Product Knowledge: Stay informed about the organizations offerings, destinations, and services.

About the Candidate:

• Communication Skills: Proficient in English (verbal and written) and the local language.
• Confidence and Conviction: Self-assured with the ability to persuade and influence.
• Organizational Skills: Strong multitasking and organizational abilities. Mindset: Proactive with a focus on quality and thoroughness.
• Problem-Solving: Effective probing and critical thinking capabilities.

Qualification:

Must be a Graduate Experience:

24 years of perience in a BPO/Call Centre or similar environment is an advantage.

Experience in outbound calling and lead management. Technical Skills:

Proficiency in MS Office applications.

Familiarity with CRM software and calling platforms is a plus. Work Environment:

Flexibility to work shifts within a window of 9:00 AM to 7:00 PM (9 hours x 5 days).