Office Support Executive

Job Summary

The Office Support Executive will balance administrative responsibilities with outbound calling and lead management tasks to support the Global Support Centre's objectives. This role involves front desk management, administrative support, and lead generation through effective use of the system.

This role is integral to ensuring seamless administrative operations and contributing to the Global Support Centre's success through efficient lead management and customer engagement.

Key Responsibilities

• Administrative (50%): Reporting and Assistance: Assist with administrative tasks and provide timely updates.
• Administrative (50%): Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
• Administrative (50%): Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
• Administrative (50%): Visitor Management: Greet and assist visitors professionally and courteously.
• Administrative (50%): Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
• Administrative (50%): Office Supplies Management: Monitor stock levels and place orders for replacements.
• Administrative (50%): Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.
• Global Support Centre (50%): Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
• Global Support Centre (50%): CRM Updates: Accurately and promptly update lead statuses in the CRM system.
• Global Support Centre (50%): Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
• Global Support Centre (50%): Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
• Global Support Centre (50%): Reporting: Provide regular updates on lead statuses to GSC Managers.
• Global Support Centre (50%): Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
• Global Support Centre (50%): Product Knowledge: Stay informed about the organization's offerings, destinations, and services.

About the Candidate

• Communication Skills: Proficient in English (verbal and written) and the local language.
• Confidence and Conviction: Self-assured with the ability to persuade and influence.
• Organizational Skills: Strong multitasking and organizational abilities.
• Mindset: Proactive with a focus on quality and thoroughness.
• Problem-Solving: Effective probing and critical thinking capabilities.

Key Requirements

• Qualification: Must be a Graduate
• Experience: 2-4 years of experience in a BPO/Call Centre or similar environment is an advantage.
• Experience: Experience in outbound calling and lead management.
• Technical Skills: Proficiency in MS Office applications.
• Technical Skills: Familiarity with CRM software and calling platforms is a plus.
• Work Environment: Flexibility to work shifts within a window of 9:00 AM to 7:00 PM (9 hours x 5 days).