office staff/telecallers/Supervisors men and women

Position Title: Office Staff/Telecaller
Location: Vijayawada, India
Reports To: Marketing Manager
Department: Marketing

Job Summary:

The Office Staff/Telecaller is responsible for supporting the marketing team through effective communication and outreach efforts. This role involves making outbound calls to potential clients, managing leads, and assisting with various marketing activities to promote the company's products and services. Proficiency in Hindi, Telugu, English, and Tamil, along with MS Office knowledge and typing skills, is required.

Key Responsibilities:

• Outbound Calling:
  
• Make calls to potential customers to introduce products and services, gather information, and qualify leads.
• Follow up on leads generated through marketing campaigns and events.
• Customer Engagement:
  
• Build and maintain relationships with clients through effective communication and follow-up.
• Address customer inquiries and provide information about products and services in multiple languages.
• Lead Management:
  
• Record and update customer information and interactions in the CRM system.
• Assist in tracking and analyzing the performance of telecalling campaigns.
• Support Marketing Activities:
  
• Collaborate with the marketing team to develop and implement promotional campaigns.
• Assist in organizing marketing events, webinars, and promotional activities.
• Data Management:
  
• Maintain accurate and organized records of calls, leads, and customer feedback.
• Prepare reports on telecalling performance and provide insights to the marketing manager.
• Collaboration:
  
• Work closely with other team members to achieve overall marketing objectives.
• Provide support in other administrative tasks as needed.

Qualifications:

• Education: High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus.
• Experience: Previous experience in telemarketing, customer service, or sales is preferred but not mandatory.
• Skills:
• Excellent communication and interpersonal skills in Hindi, Telugu, English, and Tamil.
• Strong persuasive and negotiation abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Typing skills with a minimum speed of [insert desired WPM].
• Ability to work independently and as part of a team.

Work Environment:

• Office setting with a focus on phone and computer work.
• May require flexible hours to accommodate client schedules.

For inquiries, please contact us at:

• Phone: [phone removed]
• Email: [email removed]
• Address: Vijayawada