Office Associate (GST Refund, Subsidy & MOOWR Registration)

Role & responsibilities

• Prepare and maintain GST Refund and Subsidy data, working files, calculations, and supporting documents.
• Perform basic data verification and reconciliation, and report discrepancies or missing information.
• Collect, verify, and organize documents required for Customs MOOWR and IGCR Registration.
• Prepare MOOWR and IGCR Registration application files, checklists, and supporting records.
• Assist with GST Refund, Subsidy, MOOWR, and IGCR portal applications, data entry, and authorized document uploads.
• Prepare accurate application drafts and submit completed work to seniors for review and approval.
• Follow up with clients for pending documents, information, and registration requirements.
• Maintain pending-task trackers, WIP/WFA status, and provide timely updates to the reporting manager.
• Identify and escalate incomplete documents, application errors, overdue tasks, and process-related issues.
• Maintain accurate case records, application acknowledgements, supporting evidence, and registration trackers.
• Update assigned tasks, completion status, pending work, and delays accurately in PTSTDM.
• Record employee working time under the appropriate service or activity, wherever required.
• Complete assigned tasks within deadlines while ensuring accuracy, documentation completeness, and proper handover.
• Coordinate with the Senior Office Associate and Assistant Manager for smooth execution and timely task closure.
• Follow approved procedures, maintain professional communication, and implement feedback to improve work quality.