Ocean Freight Product & Operations Manager

Role & responsibilities

A. Ocean Freight Product Management:

B. Ocean Freight Operations:

C. Carrier & Vendor Management:

D. Team Management:

E. Customer Service & Escalation Management:

F. Compliance & Risk Management:

G. MIS, Analytics & Performance Management:

Required Skills

• Strong knowledge of Indian ocean freight and logistics operations.
• Good understanding of major global trade lanes.
• Strong carrier negotiation and procurement skills.
• Good understanding of Incoterms, BL procedures, customs processes, port operations, detention/demurrage, and freight surcharges.
• Strong commercial and analytical skills.
• Excellent communication and negotiation skills.

Experience

• 8-15 years of relevant experience in ocean freight forwarding, NVOCC, shipping, or logistics.
• Strong experience in FCL and LCL ocean freight operations.
• Experience dealing with major shipping lines and overseas agents.
• Experience in ocean freight pricing, procurement, carrier negotiations, and product management.
• Prior experience managing a team is preferred.