{"@context":"https://schema.org","@type":"JobPosting","title":"Ocean Freight - Customer Service / Operations","description":"

Sea Export Operations

Manage complete Sea Export shipments (FCL/LCL) from booking to final documentation.
Coordinate with shipping lines, overseas agents, transporters, CFS, customs brokers, and customers.
Ensure timely shipment planning, vessel booking, cargo movement, and execution.
Monitor shipment milestones and proactively resolve operational issues.
Ensure compliance with customer SOPs, regulatory requirements, and internal quality standards.
Prepare and verify export documentation including Shipping Instructions, Bill of Lading, Commercial Invoice, Packing List, and other related documents.
Handle exceptions and escalations to ensure timely shipment execution.

Customer Service

Serve as the primary point of contact for assigned customers.
Provide proactive shipment updates and maintain regular communication.
Handle customer queries, complaints, and service recovery within agreed timelines.
Ensure high customer satisfaction through responsive and solution-oriented service.
Conduct customer review meetings and identify opportunities for process improvement.

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