Ocean Exports

Role & responsibilities

• Handle end-to-end Sea Export shipments and act as the primary customer contact.
• Process bookings and shipping instructions and provide timely shipment updates.
• Coordinate with shipping lines/NVOCCs, customers, transporters, CHA/customs brokers, terminals, and overseas agents.
• Monitor vessel schedules, ETD/ETA, cut-offs, container movement, stuffing, gate-in, and vessel departure.
• Manage and verify SI, VGM, BL, Invoice, Packing List, COO, and other export documents.
• Coordinate customs clearance, shipping bill filing, examination, LEO, and related formalities.
• Proactively handle and escalate rollovers, delays, documentation issues, missed cut-offs, and customs/terminal issues.
• Maintain accurate shipment status and provide regular reports to customers and internal teams.
• Coordinate with Accounts for billing, vendor invoices, and shipment closure.
• Ensure compliance, documentation accuracy, and timely execution of shipments.

Preferred candidate profile

• Strong knowledge of Sea Export / Ocean Freight Forwarding operations.
• Good understanding of export documentation, shipping line procedures, SI, VGM, BL, cut-offs, and customs processes.
• Excellent customer service, communication, coordination, and follow-up skills.
• Ability to manage multiple shipments and work under strict deadlines.
• Strong attention to detail and problem-solving ability.
• Proficiency in MS Excel and Outlook; ERP experience is an advantage.