Ocean Disputes Specialist

Drives timely and accurate resolution of Ocean disputes, contributes to root cause identification, improving dispute-to-collection performance, and provides inputs for continuous process and platform enhancements.

• Resolving Ocean invoice disputes accurately and within agreed service levels.
• Investigating dispute root causes and driving preventive actions to reduce recurrence.
• Coordinating with customers and internal stakeholders to ensure timely dispute resolution.
• Following up and collecting payments on rejected invoice disputes.
• Monitoring dispute resolution performance, turnaround time (TAT), and resolution ratios.
• Supporting continuous improvement initiatives and process enhancements related to dispute management.
• Maintaining high levels of customer satisfaction through effective communication and problem resolution.
• Ensuring compliance with operational processes, controls, and quality standards.
• Utilizing systems and reporting tools to manage dispute cases and track outcomes.
• Building strong stakeholder relationships and influencing decisions without direct authority.

• Experience in Customer Experience (CX), Accounts Receivable, Collections, or Dispute Management .
• Understanding of Ocean Freight processes, workflows, and dependencies .
• Hands-on experience in customer invoice dispute resolution .
• Strong customer-centric approach and problem-solving skills.
• Ability to perform root cause analysis and prevent recurring disputes.
• Excellent stakeholder management and communication skills.
• Ability to influence and collaborate with both internal and external stakeholders .
• Strong attention to detail and accuracy in handling financial disputes.
• Process-oriented mindset with a focus on SLA and TAT adherence .
• Quick learner with adaptability to new systems and processes.
• Good knowledge of operational and financial systems (ERP/CRM tools preferred).
• Comfortable working in a fast-paced, performance-driven environment.

• Impact : Be part of a team that directly contributes to global operations.
• Opportunity : Unlock professional and personal growth through diverse career pathways.
• Innovation : Work with a team that embraces technology and continuous improvement.
• Global Exposure : Collaborate across geographies and cultures.
• Work-Life Balance : Flexible working arrangements to support your well-being

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.