MUMBAI · FULLTIME
Ocean Dispute Resolution Specialist
Maersk Global Service Centres
Mumbai · onsite · Posted 12d ago
Sourced from
Undisclosed3–8 yrsfulltimeMumbai
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Section · 01
About this role
About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100, 000 employees, we shape the future of global trade and logistics through innovation and collaboration.
Job description and Details
Individual is hired to resolve Customer disputes on invoiced billed to Customer. Candidate is also
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
Required Skills:
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer - high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
- Own the issue, - Detailed and result oriented - Low tolerance to delays.
- Problem solving, analytical and data skills - Data backed decision making
Communication
- Professional standard in grammar and though articulation. (Including Language capabilities)
Communication - Professional standard in grammar and though articulation. (Including Language capabilities)
- Good Comprehension & Written Communication
- Good Communication Skills - Ability to use positive language
Process Understanding
- Ability to understand end to end processes.
- Ability to conduct sales and service together
- Adherence to process and SOPs - Attention to details, complete & error free documentation
- Adapt to change in process (SOP) / Systems
- Ability to understand end to end processes
Stakeholder Mgmt.
- Language capabilities to cater to specific countries
- Experience in direct Stakeholder interactions (Global) preferably
Manage disputes in 24 hrs
FTHR should be > 70%
No - repeat dispute
What We Offer:
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Join Maersk: Embark on a rewarding career journey with Maersk, where youll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
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Section · 02
Skills
Customer Experienceglobal tradeGlobal OperationsShipmentGlobal LogisticsDispute ResolutionLogisticsInternational BusinessCommunication SkillsStakeholder ManagementoperationsSalesSales And ServiceCustomer Resolution
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
Employee ratings
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