Ocean Dispute Resolution Specialist
Maersk Global Service Centres · Mumbai · onsite · Posted 29d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
We are looking for a dynamic and customer-focused professional to join our team as a Customer Experience Dispute Resolution Specialist . This role requires strong communication skills, problem-solving abilities, and a passion for delivering superior customer outcomes. You will be responsible for owning customer issues, driving quick dispute resolution, and ensuring positive experiences through effective stakeholder management and process excellence.
Your Key Responsibilities:
Customer Communication Focus
- Maintain regular communication with customers to understand requirements and resolve disputes quickly.
- Demonstrate professional standards in grammar, articulation, and language capabilities.
- Use positive language and empathetic communication to enhance customer experience.
Dispute Management
- Own customer issues end-to-end and ensure resolution within 24 hours.
- Achieve First Time Handling Rate (FTHR) > 70% and eliminate repeat disputes.
- Drive closure with high achievement orientation and accountability.
Problem Solving Analytical Skills
- Apply detailed, result-oriented approaches with low tolerance for delays.
- Use analytical and data-backed decision-making to resolve issues effectively.
- Ensure sustainable solutions through structured problem-solving.
Process Understanding Compliance
- Understand end-to-end processes and integrate sales and service functions.
- Adhere to SOPs and compliance requirements with attention to detail and error-free documentation.
- Adapt quickly to changes in processes, systems, and customer requirements.
Stakeholder Management
- Build strong relationships with global stakeholders and cater communication to specific countries.
- Drive customer outcomes through superior stakeholder engagement and collaboration.
Impact : Be part of a team that directly contributes to global operations.
Opportunity : Unlock professional and personal growth through diverse career pathways.
Innovation : Work with a team that embraces technology and continuous improvement.
Global Exposure : Collaborate across geographies and cultures.
Work-Life Balance : Flexible working arrangements to support your well-being.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experienceanalytical thinkingdispute managementProcess ExcellenceGlobal OperationsDispute ResolutionLogisticsCommunication SkillsStakeholder ManagementoperationsSalescomplianceSales And Service
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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