Ocean Dispute Resolution Specialist
Maersk Global Service Centres · Mumbai · onsite · Posted 44d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
We are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience & Dispute Resolution Specialist . The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering superior customer outcomes. This role requires ownership of customer issues, proactive stakeholder management, and adherence to process excellence to ensure timely and effective resolution of disputes.
Customer Communication & Focus
- Maintain regular communication with customers to understand requirements and ensure quick dispute resolution.
- Demonstrate professional standards in grammar, articulation, and language capabilities.
- Use positive language and empathetic communication to enhance customer experience.
Dispute Management
- Own customer issues end-to-end and drive resolution within 24 hours.
- Ensure First Time Handling Rate (FTHR) > 70% and eliminate repeat disputes.
- Apply analytical and data-driven decision-making to resolve disputes effectively.
Problem Solving & Analytical Skills
- Approach issues with a detailed, result-oriented mindset and low tolerance for delays.
- Utilize problem-solving, analytical, and data skills to deliver sustainable solutions.
- Ensure closure of issues with a high achievement orientation.
Process Understanding & Compliance
- Demonstrate ability to understand end-to-end processes and integrate sales and service functions.
- Adhere to SOPs and compliance requirements with attention to detail and error-free documentation.
- Adapt quickly to changes in processes, systems, and customer requirements.
Stakeholder Management
- Build and maintain strong relationships with global stakeholders.
- Cater communication to specific countries and cultural contexts.
- Drive customer outcomes through superior stakeholder engagement and collaboration.
Achievement Orientation
- Exhibit a winning attitude by going beyond defined job boundaries to ensure customer resolution.
- Take ownership of customer outcomes and ensure closure with a focus on positive customer experience.
What We Offer:
- Impact : Be part of a team that directly contributes to global operations.
- Opportunity : Unlock professional and personal growth through diverse career pathways.
- Innovation : Work with a team that embraces technology and continuous improvement.
- Global Exposure : Collaborate across geographies and cultures.
- Work-Life Balance : Flexible working arrangements to support your well-being.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experienceanalytical thinkingdispute managementProcess ExcellenceGlobal OperationsDispute ResolutionLogisticsCommunication SkillsStakeholder ManagementoperationsSalescomplianceSales And ServiceCustomer Resolution
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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