Ocean Dispute Resolution Senior Specialist

Key Responsibilities (Job Description)

• Dispute to Collection model for North America, which will mean a single point of contact for disputes and collections, and will enhance customer experience, avoid further disputes, and provide faster turnaround time for collections.
• Take full responsibility of directing and controlling the Disputes operations activities for customers in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure quality closure of disputes and collections (B2B) activities in line with agreed KPIs for Disputes and Collections.
• Drive a portfolio; be the Finance and Disputes Resolution Partner by working closely with customers and colleagues in GSCs and Clusters.
• Act as an invoicing resolution point of contact for customers and communicate proactively to keep customers informed of any dispute issue.
• Analyze disputes received through the utilization of various systems to understand the customer's dispute.
• Address and document root causes and seek continuous improvements-correct the issues and resolve the dispute.
• Actively work together with colleagues in other departments such as Contract Correction and Contract Management teams.
• Co-ordinate with Finance and Commercial (GSC, Regions and Clusters).
• Ensure timely payments against disputed and non-disputed amounts.
• Act in line with set targets to minimize gaps between DSO and BPDSO, and deliver on Collection KPIs including 30+/90+, On Account Cash and Dispute resolution E2E.
• Provide analysis and conclusions for management decisions.

Shifts and Work Mode

• Shifts: 6pm to 3am.
• Work Mode: 5 days work from Office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.