Ocean Customer Experience Specialist
APM Terminals · Mumbai · onsite · Posted 70d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.
You will be responsible for:
- Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management and more
Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream
Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.
Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
This job requires limited job and business knowledge at the time of hiring.
We are looking for:
Any Graduate with minimum 2 years of experience.
Excellent oral and written communication skills (mandatory)
German Language Expert with minimum B2 Level certification (mandatory)
Good at MS Office skills
The desired candidate should be comfortable working in European shift
What We Offer:
- Impact: Your work directly contributes to the success of our global operations.
- Opportunity: Ample opportunities for professional and personal growth.
- Innovation: Join a forward-thinking team embracing cutting-edge technologies.
- Global Exposure: Collaborate with diverse colleagues in an international business environment.
- Work-Life Balance: We value work-life balance and offer flexible working arrangements.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
Customer ExperienceChannel Managementglobal tradedispute managementcase managementCustomer OnboardingLanguage ExpertGlobal OperationsLogisticsOnboardingInternational BusinessCommunication SkillsoperationsLegal
About APM Terminals
APM Terminals
Ports & Shipping
744
employees
2001
25 years old
The Hague
Netherlands
₹7.5L PA avg
Avg at APM Terminals
About
APM Terminals operates a vast global port network, improving supply chain efficiency and cargo handling through high-quality terminal services.
Industries
Ports & ShippingLogistics / ShippingMarine
Employee ratings
10 reviews
4.5/ 5
Culture
4.6
Career growth
3.5
Work-life
4.5
Employees rate it well for
Work-Life Balance45Overall Company45
Find them on