Ocean Customer Experience Specialist - Inbound Calling

This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes.

The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and escalate complex issues when needed. It's typically an entry to mid-level role, focused on execution, coordination, and ensuring a smooth customer experience.