OCC TSMO IT Operations Analyst I
Sabre Corporation · Bengaluru · onsite · Posted 30d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Information Technology General
Team Description
The Operations Control Center (OCC) team plays a key role in the operational support of Sabre s infrastructure and cutting-edge technology platforms that support over 85, 000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of Test Systems Management Operations IT Operations Analyst I will serve as 2nd level support for non-production environments .
Role and Responsibilities:
Team Description
The Operations Control Center (OCC) team plays a key role in the operational support of Sabre s infrastructure and cutting-edge technology platforms that support over 85, 000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of Test Systems Management Operations IT Operations Analyst I will serve as 2nd level support for non-production environments .
Role and Responsibilities:
Provide first and second level support for business units using test systems which include development, testing, and training environments. Responsibilities involve the following for all non-production environments and systems used for testing:
- Communicate with the users and system owners on incidents and significant impacts.
- Manage and coordinate customer testing with the support of the Customer Activity calendar.
- Coordinate with 3rd party vendors such as DXC which provide specific products and/or services.
- Manage status reporting and escalations for significant incidents or impacting events.
- Engage technical resources to resolve incidents when systems are impacted by performance, application or other environmental issues
- Manage Certification Change Advisory board meetings and weekly unsuccessful change calls
- Provide standard change review and approvals for non-production change requests
- Monitor emails, change, incidents and JIRA ticket queues sent to the TSMO inbox/queues
- Coordinate incidents across functional and operational teams
- Identify incidents are documented by the responsible teams with resolutions
- Key contributor and/or lead for TSMO initiated projects or projects that support enhancements to the non-production systems
- Provide weekday and weekend oncall support as required, including support for urgent issue/incident requests and direct support for TPF engagements
Education Requirements:
- Bachelors degree or equivalent 1-2 years of experience
.
.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
it operationsretailsystems managementoperational supportJira AtlassiancloudArchitectureoperationsInformation TechnologyArtificial Intelligence
About Sabre

Sabre Corporation
Software Product
1.5k+
employees
1960
66 years old
Southlake,Texas
United States
₹22.1L PA avg
Avg at Sabre
About
Sabre is a global technology company. Their innovative technology is used by more than a billion people around the world to plan, book and price that's right for them.
Industries
Software ProductInternetTravel & Tourism / HospitalityIT Services & Consulting
Employee ratings
10 reviews
4.1/ 5
Culture
3.6
Career growth
2.8
Work-life
4.0
Employees rate it well for
Work-Life Balance43Company Culture41
Find them on