Observability & Tooling Engineer / Lead

Role & responsibilities

WHAT YOU WILL DO

• Configure, tune and operate monitoring and observability across Planets broad, multi-vendor estate.
• Own the alert lifecycle: test-mode onboarding, acceptance criteria, tuning and retirement of noise make every page actionable.
• Build dashboards and golden-signal views for the Command Centre floor and SLO reporting.
• Manage monitoring, alerting and dashboards as code – version-controlled, peer-reviewed and repeatable.
• Integrate tooling across the estate – observability, ITSM and CMDB (e.g. Jira / Jira Service Management, Device42) – so data flows and context is joined up.
• Automate everything that gets done twice: scripting, integrations, self-healing and runbook automation.
• Apply AI and AIOps where it adds value – correlation, noise reduction, anomaly detection and enrichment.
• Instrument new and existing services to the golden-signal standard (latency, traffic, errors, saturation).
• Help modernise and rationalise the toolset – reduce overlap, improve coverage and control cost.

WHO YOU ARE

Essential

• 3+ years in observability / monitoring / tooling engineering or a tooling-heavy operations role.
• Jira / Jira Service Management – our primary service management platform.
• Hands-on with a modern log-analytics & observability platform – Coralogix (our primary monitoring & alerting platform) strongly preferred, or strong equivalent (Splunk, Datadog, Grafana).
• Strong scripting & automation ability (Python, PowerShell or similar).
• An eye for signal versus noise – you take pages personally.
• English fluency required; based in Ireland or Poland (hybrid, ~3 days office).

Nice to have

• Experience across the wider estate – Splunk, Grafana, Datadog, Site24x7, Pingdom, Idera, Netreo, SolarWinds, Device42.
• Applying AI / AIOps to alerting and operations.
• Monitoring & alerting as code (version-controlled config).