Observability Technical Lead and Engineers (Dynatrace)

Job Details

• Position Title: Observability Technical Lead and Engineers (Dynatrace)
• Job Location: Pune
• Experience: 10+ year

Key Responsibilities

• Current platform: Maintain and enhance configuration, dashboards, alerting, correlation and service onboarding, and deliver the enhancements backlog.
• New platform support: Support the new platform build, then own its ongoing support and maintenance, covering platform health, upgrades, and the quality of ingest, correlation and visualisation.
• Telemetry engineering: Onboard and maintain ingestion across logs, metrics, traces and events, including the processing rules applied at ingest.
• Event correlation: Implement and tune correlation rules, AI-assisted alerting and thresholds, along with the ServiceNow event-to-incident pipeline and CMDB alignment.
• Monitoring-as-code: Deliver configuration as code, with Git review and pipelines rather than console changes.
• Technical leadership (Lead seat): Plan and prioritise the pods work, own the quality of what it ships, act as escalation point for complex platform and integration problems, mentor the engineers, and represent offshore delivery to the UK Architect and Service Delivery Manager.

Essential

• Dynatrace or comparable APM: Hands-on experience running an enterprise observability platform. Dynatrace is preferred and AppDynamics, New Relic, Datadog or Elastic all transfer well.
• Core monitoring engineering: Connecting data sources across logs, metrics and events, configuring ingestion pipelines, and building dashboards, alerts and policies
• Event and ITSM integration: Working with event-to-incident flows and ITSM platforms, ServiceNow preferred.
• Change discipline: Configuration treated as reviewed code, with Git-based workflows, plus scripting in Python, PowerShell or Bash and comfort with REST APIs.
• Hybrid estates: Monitoring across cloud (AWS and Azure) and on-premises infrastructure and applications; clear written and spoken English for daily work with UK colleagues.
• Technical leadership (Lead seat only): Evidence of leading small engineering teams technically: owning review, mentoring, prioritising work and taking escalations. Formal people-management experience is not required.

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