Observability Engineer

Required Skills & Experience

- Bachelor's degree in Computer Science, Engineering, or a related discipline.

- 6+ years of experience working with enterprise observability platforms, including Datadog and Splunk.

- 2+ years of experience developing advanced monitoring rules, alerting strategies, dashboards, and observability logic.

- Demonstrated success delivering cross-functional technical projects.

- Strong analytical, troubleshooting, and root-cause analysis skills.

- Hands-on experience with Datadog APM, Infra, serverless, and RUM (Real User Monitoring); Splunk for logging; Edge Delta for Observability Pipeline (data optimization)

- Experience in migrating app servers, Observability solution agents, or rolling out mass updates using Ansible or Terraform.

- Hands-on experience in implementing and configuring an Observability solution in Kubernetes.

- Familiarity with high availability back-end systems and services.

- Demonstrated sense of ownership to plan, execute, and drive product deliverables to successful completion in a collaborative environment.

- Experience with agile development methodologies, Test Driven Development (TDD), and CI/CD is a plus.

- Ability to think innovatively and contribute to the success of products, processes, and customer experience.

- Knowledge of:

• PII / CCPA / GDPR compliance
• Enterprise Single Sign-On
• Docker and Kubernetes
• Atlassian Suite tools
• Cloud Solutions (AWS and Azure)
• Terraform or Ansible

Nice to Have Skills & Experience

- Experience supporting large-scale eCommerce environments.

Job Description

Insight Global is seeking an Observability Engineer to join the Enterprise Platform Engineering team of a leading North American retailer. This role sits within a centralized Observability Center of Excellence responsible for monitoring, logging, tracing, and platform visibility across a large-scale technology environment.

The ideal candidate will partner with engineering teams to implement observability best practices, support platform migrations, improve operational visibility, and drive adoption of enterprise observability tools and standards.

What You'll Do

- Support the implementation and adoption of monitoring, logging, tracing, and Real User Monitoring (RUM) solutions.

- Partner with application and infrastructure teams to onboard services and optimize observability platforms.

- Promote observability standards, governance, and best practices across engineering teams.

- Collaborate with internal stakeholders and vendor partners to resolve issues and enhance platform capabilities.

- Contribute to observability strategy, documentation, tooling optimization, and continuous improvement initiatives.

- Identify opportunities to streamline processes and improve the developer experience.

- Leverage AI and automation tools to improve platform support and implementation efficiency.

- Support our teams with the instrumentation of Datadog, Splunk and Edge Delta, ensuring our onboarding process and best practices are adopted.

- Provide feedback to key stakeholders about challenges, blockers, or opportunities to streamline the way we work.

- Work with Datadog, Splunk and Edge Delta support / TAMs to resolve implementation issues.