Observability Engineer

Role & responsibilities

• Monitoring & Observability Management Develop, implement, and maintain enterprise monitoring standards and best practices. Design and configure monitoring solutions for infrastructure, applications, cloud services, networks, and business-critical systems using LogicMonitor.
• Create and maintain operational dashboards, performance views, service health dashboards, and executive reporting dashboards.
• Establish monitoring baselines, thresholds, KPIs, and health indicators to support proactive operations.
• Ensure comprehensive monitoring coverage across enterprise environments and identify monitoring gaps.
• Automation & Event Management Design and implement automation solutions to streamline monitoring, event management, and operational workflows.
• Develop automated event correlation and alert enrichment capabilities to improve incident response effectiveness. Support integration of monitoring platforms with ITSM, ticketing, notification, and automation tools.
• Identify opportunities to eliminate manual operational tasks through automation and workflow optimization. Collaborate with NOC and engineering teams to improve operational efficiency through automation initiatives.
• Alert Optimization & Operational Excellence Analyze alert trends and monitoring data to identify opportunities for noise reduction and operational improvements.
• Improve alert accuracy, reduce false positives, and enhance event detection capabilities. Develop and maintain alert tuning strategies to ensure actionable and meaningful notifications.
• Support root cause analysis activities through effective monitoring and data correlation.
• Establish monitoring governance practices and operational standards. Platform Administration & Continuous Improvement Administer, maintain, and optimize the LogicMonitor platform and supporting integrations.
• Manage monitoring configurations, device onboarding, templates, collectors, escalation chains, and alert rules. Monitor platform performance, availability, scalability, and reliability.
• Ensure platform configurations align with operational requirements and governance standards.
• Participate in capacity planning, system upgrades, feature adoption, and platform enhancement initiatives. Drive continual service improvement through monitoring maturity assessments and operational reviews.
• Operational Support & Reporting Provide subject matter expertise during incidents, major incidents, and service-impacting events. Develop regular reports and metrics related to monitoring effectiveness, alert quality, platform performance, and automation benefits.
• Support operational reviews by providing trend analysis and recommendations for service improvements. Collaborate with cross-functional teams to enhance overall observability and service reliability.