O365 L2 Professional
CMS IT services · Mumbai · onsite · Posted 50d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Experience: 6+ years of proven working experience with Office 365 administration and problem solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage to Users Groups on Microsoft 365 through GUI as well as PowerShell.
- Understanding managing all licenses as per an Organization policy based on users grade assigning licenses through GUI as well as Windows PowerShell.
- Manage Retention policy, Retention Tag, set mail sent receive restriction for bulk users, export message trace report skill to examine it.
- End user support/Service Desk Support / Work ticket queue daily.
- Excellent troubleshooting skills complex support issues
- Support Desktop and mobile devices, Remote support
- Create support articles and maintain overall KB.
- Contact users for follow ups and additional detail as needed
- Respond to escalations and high priority request and issues
- Write and executive knowledge on custom scripts (PowerShell) to remediate issues to support users
- Knowledge on security compliance on Office 365. Investigate skill on different Audit logs.
ESSENTIAL KNOWLEDGE SKILLS:
- Good knowledge on ADFS, ADFS Proxy, AAD Connect, Exchange SMTP SMTP Relay servers behaviors troubleshooting skills for server issues.
- Basic knowledge on Azure Active Directory IAM RBAC.
- Technical ability to troubleshoot and solve issues.
- Expert skills in managing and administering Office 365 user provisioning / deprovisioning, permissions, access, etc.
- Have good understanding of Mobile Messaging Technologies: Exchange Active Sync Iphone, iPAD, Android
- Technical ability to troubleshoot and solve issues.
- Excellent customer service skills Meet defined deadlines
- Ability to work as a team work flexible hours and be on-call
- Ability to communicate a clear and concise status
- Must be an independent problem solver with troubleshooting, decision making and analytical skills
Sourced from naukri
Skills
Customer Serviceanalytical thinkingIPadExportaws iamO365SMTPmobile devicesMicrosoft 365ProxyAzure Active DirectoryRbacoffice 365IPhoneAndroidAdministrationcompliancePowershellMicrosoft AzureEnd User SupportRemote Support
About CMS IT Services
CMS IT services
IT Services & Consulting
3.0k+
employees
2014
12 years old
Bangalore,Karnataka
India
₹3.3L PA avg
Avg at CMS IT Services
About
CMS IT Services offers comprehensive IT solutions across diverse sectors, focusing on enhancing operational efficiency with innovative infrastructure management and support.
Industries
IT Services & ConsultingInternetManufacturingRetailFashion & Textile
Employee ratings
10 reviews
3.1/ 5
Culture
2.6
Career growth
2.3
Work-life
3.2
Employees rate it well for
Overall Company31Job Security30
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