HYDERABAD · FULLTIME
O365 Engineer
SHI
Hyderabad · onsite · Posted 6d ago
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Section · 01
About this role
Job Description:
Technology Specialist MS(0365)
Exp: 5+ Yrs
Level L2,
Location : Hyderabad.
Overview:
Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth
Responsibilities:
Include, but not limited to:
- Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
- Manage and configure platform infrastructures, applications, and collaboration tools.
- Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
- Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
- Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
- Monitoring and diagnosing performance issues to ensure optimal system performance.
- Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).
- Stay updated with industry trends, emerging technologies, and best practices.
- Continuously seek opportunities for personal and professional growth.
- Track time and document work out of SHI’s PSA system, submitting weekly timesheets.
- Align with leadership and organization initiatives.
- Mentor/Train lower tier engineering employees and service desk employees.
- Involvement in a wide range of required Audit’s.
- SOW Scoping, development, and build out assistance on a per-request basis.
- Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
- Assistance at all lower level’s where needed based on resource constraints
- Migration of Email from O365 to O365 tenant
- Migration of Email from Gsuit to O365 tenant
- Application packaging and deployment from SCCM
- OS deployment from SCCM
- Administration and management of MS Defender for endpoint
- Administration and management of MS purview
- Azure resources management
- Work closely with L2 and L1 teams along with Vendor support coordination
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Section · 02
Skills
Section · Company
About SHI
SHI
Hyderabad
IN
About
SHI | Locuz; part of the SHI group of companies, is a Security led digital transformation company with its Innovation & Engineering headquarters in Hyderabad, India. We are a Security led digital transformation partner with our Innovation & Engineering hubs in Hyderabad, India. Our lineage has been building some of the largest and most complex systems across the globe which were not just technology projects but touched people. Be it setting up complete infrastructure for the Moon Mission or building a Tsunami warning system or be it one of the largest Axle Manufacturer and their 800+ workloads moved to the cloud, we have dealt with business problems of different scales. Cyber Security has been a big part of solving these problems and hence it became part of our DNA and is fundamental to all our solutions.
We believe that a modern organization needs to leverage the new toolbox which constitutes of Automation, AI, ML, Analytics, Data, Cloud and DevOps. Security is fundamental to all of those tools and is the underpinning of every solution. We have continuously focused on building assets which reduce the time to market and enable Innovation.
Our platforms like ClouTor and GANANA are pushing the envelope when it comes to CloudOps, Data & Virtualization and High-Performance Computing.
Locuz is focused on
1.CloudOps our AI/ML power platform for 360 degree Cloud Operations, from Visibility to Economics.
2.SecOps Highly mature processes, tools and standards with Zero Trust as the foundation, our customers mean-time-to-detection is reduced to half, delivering SaaS or on-prem MDR capabilities. (SIEM/SOAR)
3.HPCOps As established leaders in the industry for the past 20 years, we offer comprehensive solutions of High Performance Computing, high performance storage and application parallelization.
4.AIOps A business-centric approach to Managed Services, enabling our customers to harness the power of Intelligent Automation and Processes disrupting MTTR averages, leading to upwards of 40% savings.
5.Insight as a service A business centric data service, which targets to deliver insights to business teams from their data.
Locuz is in the forefront in delivering exceptional value to its customers by continuously innovating, automating and modernizing their environments.
About SHI: SHI International Corp. is a global leader in technology solutions, serving a diverse set of customers with software, hardware, and services that tackle their IT challenges. Based in Somerset, New Jersey, SHI provides tailored IT solutions to corporate, enterprise, public sector, and education clients. With a workforce exceeding 6,000 employees worldwide, SHI is dedicated to fostering long-term success for its customers.
Industries
Employee ratings
16 reviews
Culture
2.9
Career growth
2.9
Work-life
3.4
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