O2C Billing Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary Iron Mountain is seeking a detail-oriented and analytical Billing and Data Integrity Analyst to join our Centralized Billing team . In this role, you will be responsible for ensuring accurate, efficient invoicing and maintaining data integrity related to rates and revenue captured within corporate databases . You will manage assigned centralized billing processes by establishing operational controls, researching billing discrepancies, executing accurate data conversions, and providing critical support to monthly closing cycles . You will be part of a dedicated, fast-paced team focused on continuous improvement, balancing technical system configuration with exceptional support for both internal and external stakeholders to prevent revenue loss. What You’ll Do In this role, you will: Responsibility 1: Research and analyze complex billing issues, execute data entry transactions, and provide daily support to internal and external customers to ensure accurate translation of contract and billing information .

Responsibility 2: Collaborate with Information Technology (IT) Support teams and internal business partners to resolve systemic discrepancies, implement automated workflow enhancements, and support post-conversion cleanup, auditing, and remediation projects .

Responsibility 3: Ensure compliance with organizational standardization objectives, division policies, and Service Level Agreements (SLAs) while driving the End of Month (EOM) billing close process securely without negative revenue impact to the business .

What You’ll Bring The ideal candidate will have: experience in centralized corporate billing, financial data auditing, or database administration .

Strong knowledge of corporate database environments (such as Oracle or Secure Base), the End of Month (EOM) financial closing cycle, and advanced Microsoft Office programs including Excel and Outlook .

Proven ability in strategic problem-solving, high-speed and accurate data input, and navigating fast-paced, shifting transactional landscapes under strict guidelines .

What We Offer (Benefits) Competitive compensation and benefits aligned with experience .

Comprehensive health, wellness, and retirement plans .

Flexible work options/alternative work options to support work–life balance .

Opportunities for continuous learning and professional growth .

Category: Customer Support