Nutritionist

Client Coaching & Wellness Planning

• Take complete ownership of the success of customized wellness plans for assigned clients.
  
• Create personalized food plans and wellness plans in consultation with Luke Coutinho and senior team members.
  
• Coach clients across all six pillars of holistic health and educate clients on the foundations of health.
  
• Conduct in-depth discovery calls to understand client history, conditions, and goals, and define a clear line of action.
  
• Prepare customized food plans based on individual health conditions and requirements.
  

Client Engagement & Follow-ups

• Conduct weekly or bi-weekly review calls to assess progress, challenges, and improvements.
  
• Maintain regular, professional, and cordial communication with clients via calls and chat.
  
• Respond to client queries within defined turnaround times.
  
• Ensure continuous follow-up on client progress and outcomes.
  
• Ensure food plans are shared within the defined timelines.
  
• Ensure minimal client feedback related to poor service quality. Actively work towards collecting testimonials and positive feedback from assigned clients.
  

Program Management & Support

• Assist clients holding programmes, transfers, extensions, and cancellations of programs.
  
• Arrange calls with Luke Coutinho whenever required.
  
• Work with clients towards healing conditions, achieving health goals, and improving quality of life.
  

Documentation & Reporting

• Maintain accurate and up-to-date client records, including CRM, Program dates and call logs , Weekly summaries and end-of-program reports, Goal status and outcomes
  
• Regularly update databases and maintain customer data.
  
• Document client testimonials and convert them into structured case studies.
  

Maintaining High Quality Standards

• Ensure timely delivery of services to clients with accurate and complete documentation at all times, contributing to consistently high audit scores.
  
• Maintain and uphold industry quality benchmarks, including NPS and CSAT, on an ongoing basis.
  
• Support client retention through timely renewals and upgrades, and proactively drive referrals by delivering a high-quality client experience.
  

Collaboration & Continuous Learning

• Work on special projects related to the wellness and nutrition domain.
  
• Attend all training sessions, refreshers, team reviews, and meetings organized by the training team.
  
• Provide inputs and feedback related to nutrition and wellness programs.
  
• Promote the companys brand values and vision in all client and internal interactions.
  
• Demonstrated experience in coaching clients and creating personalized food plans.
  
•  Pertain strong communication abilities with excellent interpersonal, soft skills, and active listening capabilities.
  

Requirements

Educational Qualification:

• Masters in Food, Nutrition, Dietetics or Masters in Clinical Nutrition and Therapeutic Dietetics or Masters in any Food Science and Human Nutrition course with minimum 2 year of experience in the field of nutrition and holistic healing/integrative and lifestyle medicine.
  

         OR

• BSc with Post graduation Diploma in Applied Nutrition and Dietetics; with minimum 3 years of experience in the field of nutrition and holistic healing/integrative and lifestyle medicine.
  

Work Experience:

• At least 2-3 years with clinical experience.
  
• Work experience with Cardiovascular Specialist /Oncologists/ Diabetologist/ Endocrinologist will be an added advantage.
  

Other Skills & Abilities:

• Must be able to work independently
  
• Must be effective at prioritizing assigned patient case load
  
• Must demonstrate the ability to handle difficult situations with patients with tact and empathy
  
• Must have the ability to interact positively with many types
  
• Must have the ability to develop and implement an individualized plan entailing holistic nutrition and integrative and lifestyle medicine in accordance with the patient's medical program goals and objectives
  
• The nutritionists must be able to speak –English, Hindi,Marathi