Nurse cum GRO
Stemz Healthcare · Hyderabad · onsite · Posted 45d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Primary Responsibility:
He/She will be responsible for recording the basic details of the patients such as weight, height, BMI etc. He/She shall collect blood samples for the laboratory to perform specified tests. She/he will also act as the staff nurse cum Guest relations officer and manage the administrative as well as clinical duties involved in the center.
Responsibilities as Nurse:
Phlebotomy activities such as collection of blood in the sample of the applicants in the tubes or containers and marking them properly, affixing bar codes according to the provided guidelines
Administer vaccines and verify if the mandatory vaccines are already given
Generate vaccination vouchers in case of vaccinations not given
Administration of medication as prescribed by the doctor (if required)
Data Entry of medical records
General nursing care
Check vital signs, monitor blood pressure, temperature, and pulse
Vision testing including visual acuity and color vision testing
Capture the customer satisfaction rating through the C-Sat device
Inventory keeping and maintaining the stock including the medical consumable, non- consumable, and vaccine. Verify service receipt, lab job order and lab request
Update dispatch register on the online system with details of sample for transportation
Hand over samples along with requisitions to dispatch
Proper disposal of Biomedical waste as the Biomedical guidelines as per the state
Phlebotomy activities such as collection of blood in the sample of the applicants in the tubes or containers and marking them properly, affixing bar codes according to the provided guidelines
Administer vaccines and verify if the mandatory vaccines are already given
Generate vaccination vouchers in case of vaccinations not given
Administration of medication as prescribed by the doctor (if required)
Data Entry of medical records
General nursing care
Check vital signs, monitor blood pressure, temperature, and pulse
Vision testing including visual acuity and color vision testing
Capture the customer satisfaction rating through the C-Sat device
Inventory keeping and maintaining the stock including the medical consumable, non- consumable, and vaccine. Verify service receipt, lab job order and lab request
Update dispatch register on the online system with details of sample for transportation
Hand over samples along with requisitions to dispatch
Proper disposal of Biomedical waste as the Biomedical guidelines as per the state
Responsibilities as GRO:
Greets and register all applicants into the clinical management system with utmost accuracy, details and within agreed process time. Standard process script compliance. Explain applicants about visa medical services and procedures at reception
Directs customers/applicants /patients and help/guide them with any required details, including handling incoming calls
Ensure that each applicant is attended within the permissible time to optimize process time at reception, reduce wait times and maximize utilization of resources and customer experience
Guide applicants to the next service touch points and according to token display system
Educate customers on the process involved in the visa medical check-up and medical referral process
Receive and process medical and lab referrals as per laid down process flow and standards
Crowd Management handling of customers at Reception and in waiting areas
Registration and booking of appropriate services
Demonstrates appropriate discretion and judgment when handling sensitive and confidential information
Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain professional image and as per agreed SOPs
Cash handling - ensuring that the customer is billed with utmost accuracy (If applicable)
Check and verify the records to ensure validity of supporting documents and identity of the customer/applicant and record relevant information in the internal system/software
Manage patients/customers with care
Greets and register all applicants into the clinical management system with utmost accuracy, details and within agreed process time. Standard process script compliance. Explain applicants about visa medical services and procedures at reception
Directs customers/applicants /patients and help/guide them with any required details, including handling incoming calls
Ensure that each applicant is attended within the permissible time to optimize process time at reception, reduce wait times and maximize utilization of resources and customer experience
Guide applicants to the next service touch points and according to token display system
Educate customers on the process involved in the visa medical check-up and medical referral process
Receive and process medical and lab referrals as per laid down process flow and standards
Crowd Management handling of customers at Reception and in waiting areas
Registration and booking of appropriate services
Demonstrates appropriate discretion and judgment when handling sensitive and confidential information
Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain professional image and as per agreed SOPs
Cash handling - ensuring that the customer is billed with utmost accuracy (If applicable)
Check and verify the records to ensure validity of supporting documents and identity of the customer/applicant and record relevant information in the internal system/software
Manage patients/customers with care
Metrics Organization Management:
Performance Metrics:
Turnaround time - The total time taken between the submission of required documentation into the software system
Patient Care Assessment -
Vaccination Management
Capturing all mandatory information for the process
Infection Control Management
Recording of medical history accurately
Medical Records and Reporting Management
Handover of samples from phlebotomy to Lab services as per the agreed SLA (timelines)
Performance Metrics:
Turnaround time - The total time taken between the submission of required documentation into the software system
Patient Care Assessment -
Vaccination Management
Capturing all mandatory information for the process
Infection Control Management
Recording of medical history accurately
Medical Records and Reporting Management
Handover of samples from phlebotomy to Lab services as per the agreed SLA (timelines)
Adherence to Policies Procedures -
Adherence to -A code of conduct i.e., set of rules that become a standard for all employees under different circumstances in the workplace
Behavioral standards -the reasonable standards of behavior that are expected of them in the workplace. This includes collaborating with coworkers, time keeping, ownership of assigned tasks, ability to take additional responsibilities etc.
Legal Ethical framework Management
Customer satisfaction - CSAT score to be agreed upon
Adherence to -A code of conduct i.e., set of rules that become a standard for all employees under different circumstances in the workplace
Behavioral standards -the reasonable standards of behavior that are expected of them in the workplace. This includes collaborating with coworkers, time keeping, ownership of assigned tasks, ability to take additional responsibilities etc.
Legal Ethical framework Management
Customer satisfaction - CSAT score to be agreed upon
OM Reporting:
Functional reporting to the Nursing Supervisor or Sr. GP/ Medical Director, corporate office
Administrative reporting to the Center Manager
Functional reporting to the Nursing Supervisor or Sr. GP/ Medical Director, corporate office
Administrative reporting to the Center Manager
Qualifications, Experience and Education Requirements
Diploma Nursing with minimum 2 year of experience
Registered with the local regulatory body in the country
Computer literate
Diploma Nursing with minimum 2 year of experience
Registered with the local regulatory body in the country
Computer literate
Mandatory Skills
- Administrative skills
- Self-motivated and keen to update his/her scientific base according to the latest publications in the field of interest
- Accurate, honest, has a high level of humanity, and is presentable
- Self-hygienic, courteous, and meticulous
- Administrative skills
- Self-motivated and keen to update his/her scientific base according to the latest publications in the field of interest
- Accurate, honest, has a high level of humanity, and is presentable
- Self-hygienic, courteous, and meticulous
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
CSATCustomer Experiencecustomer satisfactionInfection ControlNursemedical recordsmedical servicesBiomedicalnursing supervisoromNursing CareAdministrationGuest RelationsLegalcomplianceData EntrydispatchCash Handling
About Stemz Healthcare
Stemz Healthcare
Healthcare
201
employees
2015
11 years old
Gurgaon, Haryana
India
₹6.4L PA avg
Avg at Stemz Healthcare
About
Stemz Healthcare utilizes advanced technologies to enhance healthcare services globally, focusing on quality and compliance in patient care and laboratory services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
10 reviews
3.7/ 5
Culture
3.1
Career growth
2.8
Work-life
3.1
Employees rate it well for
Overall Company37Work-Life Balance35
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