NTT Data || International Voice Process-Sales || Gurugram

NTT Data is Hiring!

Sales- International Outbound Telecom || Permanent Role

Company Overview:

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Position Overview:

Work Schedule & Benefits (Applicable to All Roles)

• Shift Timing: USCanada Shift (Night Shift) any 10 hours shift between 6:30 PM to 6:30 AM
• Work Mode: 100% Work from Office

Key Responsibilities

• Drive revenue targets, SLAs, and KPIs
• Own performance reviews, goal setting, and productivity
• Analyze reports and publish daily/weekly dashboards
• Manage attrition, hiring coordination, and training alignment
• Ensure compliance with client guidelines and processes
• Handle client interactions, reviews, and escalations
• Implement process improvements and sales strategies
• Monitor quality, productivity, and operational efficiency

Required Skills

• Deep understanding of sales operations & metrics
• Excellent stakeholder communication (client-facing readiness)
• Data-driven decision-making
• Conflict resolution and people management
• Strong sales experience (telecom/BPO preferred)

Eligibility

• 1+ years of experience in BPO / Telecom sales operations
• Experience managing international voice outbound processes
• Telecom sales experience is an added advantage

KPIs / Metrics

• Team revenue & target achievement
• SLA adherence
• Attrition & retention
• Client satisfaction (CSAT / feedback)
• Operational efficiency (productivity, cost control)