NRI RM - Valsad

About the Role

The NRI Relationship Manager is responsible for managing and growing relationships with Non-Resident Indian (NRI) customers by offering customized banking, wealth management, forex, remittance, and investment solutions. The role focuses on customer acquisition, portfolio management, relationship deepening, and delivering superior customer experience.

Key Responsibilities

• Manage and grow portfolio of NRI customers.
• Provide customized financial and investment solutions to clients.
• Drive CASA, deposits, forex, remittances, insurance, investments, and loan products.
• Increase customer wallet share and relationship profitability.
• Maintain regular engagement through calls, emails, and relationship meetings.
• Cross-sell third-party products such as Mutual Funds, Life Insurance, General Insurance, etc.
• Track inflows/outflows in mapped NRI accounts and monitor customer requirements proactively.
• Generate new business through referrals, NRI leads, brokers, and customer networks.
• Ensure high quality customer service and grievance resolution.
• Maintain complete customer profile including risk profiling and compliance documentation.
• Ensure adherence to KYC, AML, RBI, and internal banking compliance norms.
• Achieve monthly sales and revenue targets assigned by the bank.
• Coordinate with branch operations, forex desk, and product teams for smooth servicing.

Key Products Handled

• NRE / NRO Accounts
• FCNR Deposits
• Forex & Remittances
• Wealth Management Products
• Mutual Funds & Insurance
• Loans Against Property / Home Loans
• Priority Banking Products
• Investment Advisory Solutions

Eligibility Criteria

Educational Qualification

• Graduation in any discipline from a recognized university.
• MBA/PGDM preferred.

Experience

• 28 years of experience in Banking Sales / Relationship Management / Wealth / NRI Banking.
• Experience in handling affluent or HNI clients preferred.

Certifications (Preferred)

• AMFI Certification
• NISM/NCFM Certifications

Required Skills

• Relationship Management
• Sales & Cross-Selling
• Customer Service Orientation
• Communication & Negotiation Skills
• Financial & Investment Knowledge
• Networking & Client Acquisition
• Problem Solving & Analytical Skills
• Knowledge of NRI Banking Products and RBI Guidelines

Key Performance Indicators (KPIs)

• CASA Growth
• Revenue Generation
• Cross-Sell Achievement
• Customer Acquisition
• Portfolio Deepening
• Customer Retention
• AUM Growth
• Compliance & Audit Scores

Preferred Candidate Profile

• Strong interpersonal and client handling skills.
• Ability to manage affluent/NRI customers independently.
• Target-driven and customer-centric mindset.
• Good understanding of investment and banking products.
• Fluent communication in English and regional language.